Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Divya

Surrey,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kapil Genral Store
Jalandhar, Punjab
01.2019 - 06.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Punjab School Education Board
Pathankot India

Skills

  • Appointment Scheduling
  • Administrative Support
  • Payment Processing
  • Client Relations
  • Customer Service
  • Follow-up skills
  • High-energy attitude
  • Conflict Resolution

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Customer Service Representative

Kapil Genral Store
01.2019 - 06.2024

High School Diploma -

Punjab School Education Board

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Divya