Divjot Singh
Edmonton,India
Summary
Accomplished NOC Analyst with a proven track record at Rogers Communications and Shaw, specializing in network diagnostics, troubleshooting, and fiber infrastructure management. Excelled in minimizing downtime through proactive system monitoring, consistently ensuring seamless network operations. Recognized for strong teamwork and communication skills, driving efficiency and enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Analyst
Rogers Communications
06.2023 - Current
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Reduced downtime by proactively monitoring system health and addressing potential issues.
- Develop, document, and communicate Network Operations best practices & standards.
- Trained new employees on network operations procedures, ensuring seamless integration into the team.
- Collaborated with internal team members to design and implement efficient network infrastructure.
- Initiate tickets with vendors and troubleshoot with carriers as required.
- Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly.
- Worked with our field network technicians on site dispatches and assisting them with troubleshooting network equipment.
- Promote and represent Rogers in a positive and professional manner.
Network Analyst
Shaw Communications Inc
10.2021 - 06.2023
- Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, via incident and problem resolution.
- Lead network incident management activities, ensuring restoration in line with established service level agreements.
- Develop, document, and communicate Network Operations best practices & standards.
- Provide reports on status, fault management and utilization of the network.
- Work alongside Core NOC to assure standardization and reliability of access networks.
- Initiate vendors and troubleshoot with carriers as required.
- Promote and represent Shaw in a positive and professional manner.
Technical Service Representative
Shaw Communications Inc
11.2018 - 10.2021
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues.
- Experienced in DOCSIS network troubleshooting
- Deliver exceptional customer experience
- Look for opportunities to improve our business and elevate customer experiences
- Promote and sell the features, advantages, and benefits of Shaw products and services to our customers
- Employ time management and multi-tasking skills to maintain high service levels
- Thoroughly document customer interactions and escalate potential service issues
- Provide feedback to leadership teams to improve environment
- Various other duties as needed
Education
Associate of Science - Computer Systems Technology
Fanshawe College of Applied Arts And Technology
London, ON05-2018
Skills
- Diagnostics and troubleshooting
- Experienced in troubleshooting Fibre Infrastructure, OTDR testing, End to End testing, etc
- Strong working knowledge of DWDM, CWDM, etc
- Excellent incident management abilities
- Teamwork and Collaboration
- Effective Communication
- Network protocols
- Routing Protocols
- Adaptability
- Change Management
- TCP/IP protocol
- Cisco Certified Network Associate
Certification
- CCNA - Cisco Certified Network Associate
- CCNP - In Progress (Expected Completion: March 2025)
Languages
English
Hindi
Punjabi
Timeline
Technical Analyst
Rogers Communications
06.2023 - Current
Network Analyst
Shaw Communications Inc
10.2021 - 06.2023
Technical Service Representative
Shaw Communications Inc
11.2018 - 10.2021
Associate of Science - Computer Systems Technology
Fanshawe College of Applied Arts And Technology
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