Summary
Overview
Work History
Education
Skills
Languages
Certification
Availability
Timeline
Generic

DIVIYA SHARMA

Brampton,ON

Summary

Dynamic professional with a proven track record at Banmore Group, excelling in conflict resolution and team leadership. Achieved significant resource optimization through strategic supplier negotiations, leading to improved project outcomes. Expertise in customer service and financial management has fostered strong relationships and heightened client satisfaction. Committed to driving teams toward excellence in every initiative.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Banmore Group
Mississauga, Ontario
07.2024 - Current
  • Managed complaints swiftly, ensuring positive resolution.
  • Achieved resource optimization by negotiating with suppliers.
  • Directed staff allocation for critical projects and busy periods.
  • Supervised project advancement and provided prompt feedback to team members.
  • Guided and monitored the activities of a 15-member team in everyday functions.
  • Resolved problems efficiently to maintain customer contentment.

Early Childhood Educator Assistant Volunteer

Caledon community
Brampton, Ontario
05.2024 - 11.2024
  • Organized play areas, toys, and other learning materials to promote creative play.
  • Collaborated with parents and guardians regarding students' progress or behavioral issues.
  • Developed detailed inventory of equipment and school supplies.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Supervised students outside classroom during recess, lunch and breaks.

Hospitality Supervisor

Woodbine Casino
Etobicoke, Ontario
03.2023 - 04.2024
  • Conducted regular meetings with team members to discuss performance issues or concerns.
  • Implemented cost saving initiatives such as portion control methods or alternative suppliers sourcing.
  • Negotiated contracts with vendors to secure competitive prices for products purchased by the restaurant.
  • Maintained accurate records of daily transactions and audited cash drawers at end-of-shift.
  • Resolved customer complaints promptly in a professional manner.

Pharmacy Assistant Volunteer

Walmart Pharmacy
Etobicoke, Ontario
04.2022 - 03.2023
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Communicated with insurance companies for billing purposes.

Pharmacy Assistant

Punjab Medicos
Punjab , India
01.2021 - 12.2021
  • Responded to inquiries regarding prescribed and OTC medications.
  • Supported team by preparing medications and filling customer orders.
  • Conducted audits of cashier drawers.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Provided guidance on the selection of over-the-counter medications and supplements.

Education

Bachelor of Computer Applications - CST

St. Lawrence College
Kingston, ON
04-2023

Skills

  • Customer service
  • Project management
  • Team building
  • Staff supervision
  • Conflict resolution
  • Supply negotiation
  • Team leadership
  • Marketing strategy
  • Customer relationship management
  • Verbal and written communication
  • Public speaking
  • [Software] experience
  • Financial management
  • Data analytics
  • Prescription Workflow Assistance
  • Administrative Skills

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Certification

  • Safety Food Handler
  • Smart Serve
  • Pharmacy Assistance
  • ECA

Availability

  • Full-Time
  • Weekdays/Weekends
  • 24/7

Timeline

Supervisor

Banmore Group
07.2024 - Current

Early Childhood Educator Assistant Volunteer

Caledon community
05.2024 - 11.2024

Hospitality Supervisor

Woodbine Casino
03.2023 - 04.2024

Pharmacy Assistant Volunteer

Walmart Pharmacy
04.2022 - 03.2023

Pharmacy Assistant

Punjab Medicos
01.2021 - 12.2021

Bachelor of Computer Applications - CST

St. Lawrence College

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DIVIYA SHARMA