Hi, I’m
Diviya Rawat
Timberlea
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
years of professional experience
1
Certification
Work History
Osmow's Shawarma
Customer Service Representative
09.2024 - 05.2025
Job overview
- Assisted customers with menu selections and answered inquiries to enhance dining experience.
- Processed customer orders efficiently using point-of-sale system, ensuring accurate transactions.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Collaborated with team members to streamline service operations during peak hours.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Educated customers on promotions and specials, driving interest in new menu items.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Adapted quickly to changing priorities while maintaining service quality in fast-paced environment.
Manipal Hospitals
Customer Service Representative
10.2016 - 03.2018
Job overview
- Responded to patient inquiries, providing accurate information on services and policies.
- Assisted in scheduling appointments, ensuring optimal utilization of resources.
- Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
- Collaborated with healthcare teams to resolve patient issues promptly and efficiently.
- Educated patients on insurance processes and benefits coverage during interactions.
- Trained new team members on customer service protocols and best practices.
- Implemented feedback mechanisms to enhance service delivery and patient satisfaction.
- Monitored call quality, providing constructive feedback to peers for continuous improvement.
Education
DAV Garhwal UniversityIndia
Bachelor of Science from Science Education
04-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Team development
- Documentation
- Data collection
- Customer relationship management (CRM)
- Prioritization
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
CPR certification from FAST Rescue Inc.
BLS certification from FAST Rescue Inc.
WHMIS certification
Health and Safety certification
Timeline
Customer Service Representative
Osmow's Shawarma
09.2024 - 05.2025
Customer Service Representative
Manipal Hospitals
10.2016 - 03.2018
DAV Garhwal University
Bachelor of Science from Science Education
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