Divita Malhi
Selkirk,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level quality assurance position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales and Leasing Consultant
Steeltown Ford
03.2023 - Current
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Researched potential clients and markets to prepare for appointments.
- Consistently exceeded new sales growth quotas.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
Customer Service Representative
Teleperformance USA
11.2021 - 08.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Tracked customer service cases and updated service software with customer information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sales Associate
Telus Communications
04.2022 - 07.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Manager
Walmart
02.2019 - 03.2021
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Quality Control Technician
Verka Milk Plant
08.2014 - 10.2015
- Monitored production output to verify quality standards ahead of dispatch.
- Created testing protocols to be used across product lines..
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Tracked and analyzed product quality data to identify trends and insights.
- Performed routine maintenance and calibration on testing equipment.
Education
2 Yr Programme - Chemical Lab Technician
Durham College
Oshawa, ON04.2020
Bachelors of Biotechnology - Applied Technology - Biotechnology
Guru Nanak Dev University
Amritsar05.2015
Skills
- Yardi Software
- Regulatory Standards
- Terms Explanation and Enforcement
- Internet Communication
- Performance Assessment
Timeline
Sales and Leasing Consultant
Steeltown Ford
03.2023 - Current
Sales Associate
Telus Communications
04.2022 - 07.2022
Customer Service Representative
Teleperformance USA
11.2021 - 08.2022
Customer Service Manager
Walmart
02.2019 - 03.2021
Quality Control Technician
Verka Milk Plant
08.2014 - 10.2015
2 Yr Programme - Chemical Lab Technician
Durham College
Bachelors of Biotechnology - Applied Technology - Biotechnology
Guru Nanak Dev University
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