Divisha Verma

• Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
• Following the developed and implemented office policies and procedures that improved productivity
• Ensuring timely responses to the questions/queries/problems of the residents
• Recording of Rent/housing charge
• Preparation of Arrears Letters/Outstanding balance letters and doing follow-up
• Preparation of timely reports – Arrears Report, Vacancy Report
• Knowledge of various forms of eviction procedures
• Drafted and edited professional documents, ensuring accuracy and clarity
• Maintain an online customer support system via email and improve customer service response.
• Scheduling contractors and preparing Notice of Entry forms.
• Prepare minutes for the board meetings.
• Preparation of cheques for the invoices.

• Investigated and responded to security incidents, ensuring minimal disruption to operations and minimal data loss
• Developed and implemented security policies and procedures that improved security posture and reduced vulnerabilities.
• Developed and implemented security protocols for data transfer and storage that ensured data confidentiality and integrity
• Developed and maintained security documentation, including policies, procedures, and reports

Analyzed store performance trends and created action plans to improve store operations

● Worked with the store manager to develop and execute a store budget making and understanding

● Performed daily store opening and closing duties, ensuring that all store policies were followed

● Ensured store safety by monitoring customer activity and enforcing store policies

Participation and preparation in assignments related to Concurrent Audits and Statutory audits of both Public and Private sector banks.

● Post journal entries and reconcile accounts, prepare trial balance of books, maintain general ledgers, and prepare financial statements.

● Calculate and prepare Income tax returns and GST Returns.

● Preparation, Completion, and submission of Income tax forms and other government documents.

● Prepare tax returns and perform other personal bookkeeping services.

● Participate and prepare documents related to Indirect taxation and Registrar of Companies (ROC) compliances.