Divine Grace Yang
Victoria,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Hi Five Chicken
Victoria, BC
08.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Shift Manager
Harveys
12.2022 - 07.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
Part-time Supervisor
Swiss Chalet
Toronto, ON
10.2022 - 06.2023
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Multi-Business Supervisor
Eaglewings Pte Ltd
Singapore, SG
02.2019 - 10.2021
- Greeted guests upon arrival and escorted them to their assigned tables.
- Took orders for food and beverages in a professional manner.
- Provided menus, explained daily specials, and answered questions about menu items.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Processed payments promptly at the end of meal service period using POS terminals.
- Matched wines with menu items and guest preferences.
- Informed customers of daily specials and signature menu items.
- Organized food preparation and presentation for large-scale events.
- Monitored inventory levels of all buffet items, adjusted orders as needed.
- Supervised the setup, replenishment, and breakdown of buffets.
- Inspected food quality prior to serving to ensure highest standards were met.
- Resolved customer complaints in a professional manner.
Education
Diploma - Diploma in Business Administration
University of Victoria
Victoria, BC12.2024
Diploma - Hotel And Restaurant Management
De LaSalle Lipa
Lipa City Batangas01.2019
Skills
- World- class Customer Service Practices
- Staff Management
- Team Management
- Supervisory Skills
- Shift Management
- Food Service Background
- Documentation and Recordkeeping
References
Shishir Krishna
HI Five Chicken Head Chef
431-726-5555
Mark Marqueses
Harvey's General Manager
647-897-1807
Peter Armanious
Harvey's Owner
647-302-8686
Timeline
Supervisor
Hi Five Chicken
08.2023 - Current
Shift Manager
Harveys
12.2022 - 07.2024
Part-time Supervisor
Swiss Chalet
10.2022 - 06.2023
Multi-Business Supervisor
Eaglewings Pte Ltd
02.2019 - 10.2021
Diploma - Diploma in Business Administration
University of Victoria
Diploma - Hotel And Restaurant Management
De LaSalle Lipa
Similar Profiles
Sukhmanpreet KaurSukhmanpreet Kaur
Back of the House at Hi Five ChickenBack of the House at Hi Five Chicken
SHAHRUKH SHEIKHSHAHRUKH SHEIKH
ASSISTANT RESTAURANT GENERAL MANAGER at TEXAS CHICKEN (Churches Chicken)ASSISTANT RESTAURANT GENERAL MANAGER at TEXAS CHICKEN (Churches Chicken)
Theodore RosalesTheodore Rosales
Farm Hand at Golden ChickenFarm Hand at Golden Chicken