Divine Sakara
Halifax,NS
Summary
Dynamic customer service professional with a proven track record at Koodo, excelling in enhancing customer satisfaction through strong communication and teamwork. Skilled in utilizing CRM systems to manage client interactions effectively, ensuring accurate information delivery and fostering positive relationships. Committed to maintaining high standards of service and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Restaurant Team Member
Tim Hortons
06.2025 - Current
- Assisted customers with menu selections and provided friendly service.
- Operated cash register efficiently, ensuring accurate transactions.
- Prepared food and beverages according to established recipes and standards.
- Maintained cleanliness of dining area and kitchen equipment regularly.
Customer Sales and Service Expert
Koodo
02.2025 - 05.2025
- Assisted customers with product inquiries and service issues, enhancing overall satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Learned company policies and procedures to provide accurate information to customers.
- Collaborated with team members to maintain store organization and cleanliness standards.
Customer Service Specialist
MTN Telecommunication
2024 - 2024
- Assisted customers with inquiries and resolved issues through effective communication.
- Provided support in managing customer accounts and ensuring accurate information.
- Learned company policies and procedures to offer informed assistance to clients.
- Utilized customer relationship management (CRM) systems to track interactions and feedback.
Education
Bachelor of Science - Clinical Sciences
Cavendish University
Lusaka, Zambia.10.2025
Skills
Strong teamwork
Customer interaction
Strong communication skills
Languages
English
Professional Working
Timeline
Restaurant Team Member
Tim Hortons
06.2025 - Current
Customer Sales and Service Expert
Koodo
02.2025 - 05.2025
Customer Service Specialist
MTN Telecommunication
2024 - 2024
Bachelor of Science - Clinical Sciences
Cavendish University