Divine Oruekpeti
Winnipeg
Summary
Experienced Operations Manager with over 4 years of boosting processes,
increasing operational efficiency, and managing cross-functional teams.
Skilled at optimizing processes, applying strategic procedures, and
encouraging ongoing enhancement to reach and advance company objectives.
Overview
10
10
years of professional experience
Work History
Operation Manager
SkipTheDishes
02.2021 - 09.2024
- Managed daily operations in production, supply chain, inventory control, quality assurance, and customer service, driving business growth through strategic initiatives.
- Developed strategic plans, implemented initiatives, conducted audits, and analyzed performance data to improve company objectives, enhance workflow efficiency, and support strategic decision-making.
- Led operational teams, developed standard procedures, escalation policies, coordinated activities, and supported project management, securing funding and partnerships through proposals, pitches, and presentations.
- Successfully executed a regional program aimed at commercial growth, cost optimization, budget management, forecasting, and financial reporting for cost and resource allocation.
- Utilized SAP tools for data analysis, evaluating business performance, and identifying trends to improve operations and address client concerns.
- Implemented effective communication strategies to promote business impact analysis initiatives, facilitating regular team and departmental meetings to ensure performance expectations and organizational changes were effectively executed
- Played an instrumental role in client satisfaction and retention by working with operational teams for proper resolution of product or service-related issues.
General Store Manager
Rah Firdaus
05.2017 - 12.2020
- Supervised cashiers to boost customer service levels, check the accurate balance for transactions, and promote smooth operations.
- Evaluated inventory to identify and manage surplus, slow-moving, and obsolete items, while conducting regular stock audits on a monthly, quarterly, and annual basis.
- Reviewed and resolved discrepancies between accounting information and cash drawer.
Retail Store Manager
Victoria Secret
03.2016 - 03.2017
- Managed over 50 customers daily efficiently to increase sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Server & Cashier
Spectra Food Services
04.2014 - 12.2014
- Casual shifts during gaming seasons performing wide variety of tasks, from preparing the food, stocking supplies, serving, handling cash, credit cards, and a cash register, cleaning work areas, greeting customers and answering questions
Education
Bachelor of Arts - Graphic And Digital Design
University of Manitoba
Winnipeg, MB10.2020
Skills
- Highly proficient with Microsoft office, G-suite, Adobe Acrobat and Reader, Zendesk, Jira, Workday, Hubspot, Salesforce, Asana and SAP
- Operation management, leadership and administrative skills, and employee relations
- Strategic planning, analytical skills, critical thinking, problem solving and decision making skills
- Excellent at working independently and as a team to achieve company goals and meet deadlines
Accomplishments
- Outstanding managerial performance
Timeline
Operation Manager
SkipTheDishes
02.2021 - 09.2024
General Store Manager
Rah Firdaus
05.2017 - 12.2020
Retail Store Manager
Victoria Secret
03.2016 - 03.2017
Server & Cashier
Spectra Food Services
04.2014 - 12.2014
Bachelor of Arts - Graphic And Digital Design
University of Manitoba
Similar Profiles
Mohibur RahmanMohibur Rahman
OPERATIONS MANAGER at SkipTheDishesOPERATIONS MANAGER at SkipTheDishes
Bhart KhannaBhart Khanna
Self Employed at SkipTheDishesSelf Employed at SkipTheDishes
Bahae TahriBahae Tahri
Bilingual Restaurant Onboarding Specialist at SkipTheDishesBilingual Restaurant Onboarding Specialist at SkipTheDishes