Divine Nwachi
Ottawa,Ontario
Summary
I am a black African female, currently 19 years of age. I have been a resident of Canada since January 2022. Looking to gain working experience as an international student and to attain a high level of independence and responsibility. As the first child in my family, I am very familiar with the concept of responsibility, honesty, and hard work. I know that whatsoever I have been tasked with, I make sure to do my work efficiently.
I am highly organized and able to create a welcoming atmosphere wherever I am placed. I am passionate about whatever work I am doing, and I'm eager to learn new things. I am able to work under whatever circumstances I have been placed in.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess/ Food
Canadian Brewhouse
06.2022 - 08.2022
- I oversaw seating people at their respected tables and arranging the various meals to be sent out for the customers
- I also managed the skip tablet (skip the dishes), I would take in orders and arrange them in their takeout bags.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Delivered pick-up and curbside orders to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Completed daily side work and opening and closing duties without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Relayed guest comments or suggestions to manager on duty for further action.
- Opened and closed seating sections according to volume of guests.
Assistant
Golden Soul Company Ltd
03.2021 - 08.2022
- Monitored and ordered supplies and materials to keep office well stocked.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Assisted manager in all aspects of business operations.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Volunteer
Orphanage
02.2022 - 03.2022
- Assisted with special events and programs.
- Helped create comprehensive program to meet the children's needs.
- Approached issues proactively to best meet current and future community needs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Bachelor of Science - Biomedical Science
University of Ottawa
Ottawa09.2026
High School Diploma -
North Peace Secondary School
Fort St. John, BCSkills
- Skills and Abilities
- Reliability
- Positive attitude and behavior
- Research and information gathering skills
- Listening skills
- Hardworking
- Interpersonal skills (relates well to others)
- Strong work ethic
- Participation in projects and tasks
- Willingness to keep learning
- Teamwork
- Achievements
- Guest Relations
- Hospitality Service Expertise
- Greeting and Escorting Guests
- Assigning Tables
- Table Setting Knowledge
- Safe Food Handling
- Interactive Communication Skills
- To-Go Order Preparation
Certification
JUPEB certificate October 2021
Timeline
Hostess/ Food
Canadian Brewhouse
06.2022 - 08.2022
Volunteer
Orphanage
02.2022 - 03.2022
Assistant
Golden Soul Company Ltd
03.2021 - 08.2022
Bachelor of Science - Biomedical Science
University of Ottawa
High School Diploma -
North Peace Secondary School
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