Hi, I’m
Divine Nohense
Prince Albert,SK
Summary
Establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as an accommodating, kind-hearted team player, dedicated to expanding knowledge and responsibilities. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
Prince Albert Group Homes
Direct Support Worker
12.2022 - Current
Job overview
- Assists clients with daily living activities, promoting self-sufficiency and personal growth.
- Maintains open lines of communication between team members, ensuring timely updates on client progress or concerns.
- Maintains accurate documentation of client interactions, progress, and incidents for thorough record-keeping purposes.
- Manages medication administration, ensuring proper adherence to prescribed regimens for optimal health outcomes.
- Assists disabled clients to support independence and well-being.
- Administers medication as directed by physician.
- Supervises daily activities and provides assistance to staff.
- Facilitates community integration by accompanying clients on outings and encouraging social interactions.
- Assists in meal planning and preparation that caters to specific dietary requirements while promoting healthy eating habits.
- Ensures safety of clients by closely monitoring environments and proactively addressing potential hazards.
- Coordinates transportation services for appointments and other outings, enabling seamless access to essential resources.
- Participates in ongoing training programs to stay current on industry trends and best practices for direct support work.
- Supports clients in developing new skills through hands-on learning opportunities and engaging activities.
- Provides crisis intervention and behavioral support, utilizing de-escalation techniques when necessary.
- Improves quality of life for clients through compassionate care and effective communication.
- Assists with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encourages and supports clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitors clients to assess and report physical and behavioral changes to supervisors.
- Transports clients to medical and dental appointments to provide support.
- Assists clients with their daily living needs to maintain self-esteem and general wellness.
- Supports daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Assists with daily living activities, running errands, and household chores.
- Assists patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Launders items, changes sheets, and makes beds to keep patients' bedrooms clean.
- Cooks meals and assists patients with eating tasks to support healthy nutrition.
- Transports clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matters.
Little Einsteins
Babysitter
04.2022 - 08.2023
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained clean and organized environment to ensure well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Assisted children with homework assignments and special projects across different subjects.
- Guided school homework and read bedtime stories to support development.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
The Home Depot Inc
Casher/Customer Service Representative
04.2022 - 08.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
University of SaskatchewanPrince Albert, SK
Bachelor of Science from Nursing
06.2025
Presentation National High SchoolNigeria
High School Diploma
08.2019
Skills
- Compassionate Caregiving
- Client documentation
- Medication Administration
- Disability Awareness
- Time Management
- Clear Communication
- CPR Certification
- Team Collaboration
- Meal Planning and Preparation
- Housekeeping
- First Aid Certification
- Personal Care Worker (PCW)
- Childcare experience
Languages
English
Full Professional
hobbies: crotchet, dancing, listening to music, learning new skills
i like to unwind by crocheting fluffy amigurimi animals. I also love dancing and listening to music, and I listen to multiple genre of music based on my mood. i listen to country, pop, R&B, hip-hop, K-pop, and rock. I also like learning new skills from the internet; I actually started doing crochet this year from a YouTube video, and now I have a whole army of amigurumi toys.
Timeline
Direct Support Worker
Prince Albert Group Homes
12.2022 - Current
Babysitter
Little Einsteins
04.2022 - 08.2023
Casher/Customer Service Representative
The Home Depot Inc
04.2022 - 08.2022
University of Saskatchewan
Bachelor of Science from Nursing
Presentation National High School
High School Diploma
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