Divine Moyo
Montreal,Quebec
Summary
- Fast learner, results-oriented, utilizing skills in Hospitality field to drive business goals.
- Possesses exceptional problem- solving and analytical skills, able to work effectively and efficiently in high performing teams.
- Possesses more than 6 years of experience leading and motivating teams to success.
- Achieved targets and deadlines under budget through strategic planning and adaptive leadership.
- Enthusiastic and exceptional communicator and relationship-building abilities to grow business. Using extensive industry experience to offer expert knowledge on business-driven Targets.
- Resourceful and able to creatively solve problems, with exceptional time management skills.
- Conscientious, team-orientated Leader, working tirelessly to achieve goals.
- Customer and Product -driven Individual with experience managing tasks and results-focused, continuously adapting and optimizing to exceed KPIs.
- Highly creative and innovative with a passion for driving result. Conscientious, team-orientated, working tirelessly to achieve maximum result.
Overview
12
12
years of professional experience
Work History
Operations Manager
Divine Moving
01.2023 - Current
- Company Overview: Listed on U-Haul www.moyomovers.com
- Drafting schedules for the crew and manning the whole field operation
- Training new staff and ensuring that all staff have equal knowledge to execute undiluted customer service and ensuring that customer properties are handled with uttermost care
- Recording all financial transactions and financial reports
- Managing payroll and ensuring that staff are paid timely in accordance to the hours work
- Solving customer disputes and investigating any customer complaints, ensuring that errors are not repeated
- Ensuring that all staff have Personal protective equipment's to carry the job effectively
- Effectively communications with U-Haul to ensure that customers receive track and ensuring that labor is available for the day booked
- Helping customers with move planning
- Listed on U-Haul www.moyomovers.com
- Reason for Leaving: Its seasonal and am looking for a steady Job
Assistance F&B Supervisor
Norwegian Cruise Line
01.2019 - 01.2022
- Overseeing the food and beverage operations in sections such as buffet and restaurant
- Drafting of schedules for waiters and restaurant stewards
- Drafting and setting up training manuals for new hire and continual development manuals for staff
- Ensuring tables and waiter stations are set and cleaned before and after service
- Ensuring that hygiene standards are always Maintained as well as public health ratings
- Ensuring that the restaurant and bar has inventory needed for the smooth and efficient operations
- Filling requisitions for stock issues and ensuring that all cold items are parked in fringes and secured, and dry storage goods are in recommended temperatures
Assistant Head Bartender
MSC Cruises
01.2018 - 01.2019
- Created a five-star experience and went the extra mile to satisfy customers
- Updated craft beer and real ale menu to attract wider customer base in collaboration with local breweries
- Managed cellar to effectively rotate stock and enable quick keg changes
- Undertook daily preparation of bar area and managed stock control
- Expertly addressed and resolved customer complaints
- Checked identification to verify legal age requirements for all customers
- Maintained well-stocked bar based on market and local trends
- Took orders and served drinks with high accuracy, attention to detail and efficiency
- Assessed customer preferences and made new drink recommendations
- Checked IDs to correctly implement Challenge 25 policy framework
- Provided expert knowledge on range of cask ales, tap beers, craft beers, wines, spirits and soft drinks
- Managed and maintained strong hygiene standards in all outlets
- Reason for Leaving: Wanted a Change
Bar and Restaurant Manager
Cape Grace Hotel
01.2013 - 01.2018
- Supervised 20+ staff on shift, providing direction and ensuring effective teamwork with one objective
- Expertly addressed and resolved customer complaints
- Established and maintained good rapport with staff to improve workplace culture and environment
- Demonstrated outgoing and friendly personality in all interactions with customers
- Reported daily on incidents and operational matters to improve communication with Top Management
- Worked with Bar Mixologist and Restaurant Chef to develop menu and Promotions
- Used extensive knowledge to encourage high quality in food and drinks and provide unique experience
- Achieved average of 20% annual reduction in food & beverage wastage and 95% stocktaking accuracy by Managing wastage records
- Maintained well-stocked Restaurant and Bar both in fridges and dry goods storages to ensure sufficiency during operations based on market and local trends
- Ensuring that waiter stations are properly stocked with cutlery, napkins, and condiments with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware and other accessories on the Bar Area
- Provided expert knowledge on range of cask ales, tap beers, craft beers, wines, spirits and soft drinks, food choices and recommendation
- Created a five-star experience and went the extra mile to satisfy customer requests
- Maintained strong hygiene environment by regularly sanitizing the floor area, touch points, tables, and chairs
- Helped develop new Monthly promotional food and cocktail recipes reflecting seasonal trends
- Reason for Leaving: Joined the Cruise line Industry
Education
International Hospitality Certification and License -
Postgraduate - Data Sciences and business analytics
Texas University Austin
BS - Accounting and Business
Oxford Brooks
Certificate - Bookkeeping
Cape Peninsular university of technology
Skills
Problem-Solving
- Team Leadership
- Customer Service
- Planning and Implementation
- Staff Training
Contactdetails
moyodivine45@gmail.com, 4388306578
Languageproficiency - English
Fluent, Fluent
Criminalrecord
None
References
Available on request.
Languages
English
Full Professional
Timeline
Operations Manager
Divine Moving
01.2023 - Current
Assistance F&B Supervisor
Norwegian Cruise Line
01.2019 - 01.2022
Assistant Head Bartender
MSC Cruises
01.2018 - 01.2019
Bar and Restaurant Manager
Cape Grace Hotel
01.2013 - 01.2018
International Hospitality Certification and License -
Postgraduate - Data Sciences and business analytics
Texas University Austin
BS - Accounting and Business
Oxford Brooks
Certificate - Bookkeeping
Cape Peninsular university of technology
Similar Profiles
Lafonzo SpignerLafonzo Spigner
Truck Driver at Ace Moving And Storage/ace Piano MovingTruck Driver at Ace Moving And Storage/ace Piano Moving
Duston VanekDuston Vanek
Owner at Smart Moving - Moving ServicesOwner at Smart Moving - Moving Services
Oleg BobarykinOleg Bobarykin
Mover at Michelson Moving Company & Good Shepherds Moving CompanyMover at Michelson Moving Company & Good Shepherds Moving Company
Nicolai AllardNicolai Allard
Photographer at FreelancePhotographer at Freelance
Ahmed El OufirAhmed El Oufir
Senior Advisor, Wealth Management at FÉRIQUESenior Advisor, Wealth Management at FÉRIQUE