Divine-Favour Nwachukwu
Ottawa
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Nelocap International Ltd
11.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Nelocap International Ltd
09.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Diploma - Law Clerk
Algonquin College
Ottawa, ON04-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Computer proficiency
- Clerical support
- Microsoft Office Suite
- Office management
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Updated and maintained company database to reflect current and accurate client records for more than 70 accounts.
Timeline
Administrative Assistant
Nelocap International Ltd
11.2022 - 12.2023
Customer Service Representative
Nelocap International Ltd
09.2021 - 10.2022
Diploma - Law Clerk
Algonquin College
Similar Profiles
ANNE SANDLERANNE SANDLER
Art Teacher at South Bronx International Charter School for International Cultures and the ArtsArt Teacher at South Bronx International Charter School for International Cultures and the Arts
Frederic SanchezFrederic Sanchez
BILINGUAL PROGRAM MANAGER at CARREFOUR INTERNATIONAL / CROSSROADS INTERNATIONALBILINGUAL PROGRAM MANAGER at CARREFOUR INTERNATIONAL / CROSSROADS INTERNATIONAL
Andrew HalttunenAndrew Halttunen
RN at International SOS (formally Acuity International)RN at International SOS (formally Acuity International)
Khoa TranKhoa Tran
Inventory Clerk (Part-Time) at LoblawsInventory Clerk (Part-Time) at Loblaws
Aya ElhagehassanAya Elhagehassan
Customer Service at Shoppers Drug MartCustomer Service at Shoppers Drug Mart