Divine Adewui
Scarborough
Summary
Personable and reliable individual with knack for providing exceptional service in diverse, multilingual environments. Adept at resolving customer inquiries efficiently and effectively, leveraging bilingual communication skills and thorough understanding of client needs. Committed to creating positive customer experiences and fostering strong relationships to drive company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
NeoFinancial
10.2024 - 12.2024
- Assisted customers French-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Utilized French proficiency to build relationships with French-speaking customers.
Customer Service Representative
Super Marchet Ramco
12.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed cash register opening and closing procedures with 100% register reconciliation on all
transactions. - Supervised store opening and closing procedures for management 2 times per week.
- Assisted 50+ daily customers with checkout, answering outstanding questions.
- Collaborated with the CS manager to create 12 key CSS checklists to manage the client life cycle.
- Expended average customer order size for new customers by 14% by understanding needs and
recommending the right products.
Customer Service Representative
Majorel (TelePerfomance)
09.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+
positive customer reviews - Collaborated with a team of 27+ people.
Education
No Degree - Business Supply Chain & Operations
Centennial College
Scarborough, Progress06-2026
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- French translation
- Payment processing
- Refund processing
- Team collaboration
- Empathy and patience
- Time management
- Multitasking and organization
- Active listening
- Computer skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
NeoFinancial
10.2024 - 12.2024
Customer Service Representative
Super Marchet Ramco
12.2020 - 10.2022
Customer Service Representative
Majorel (TelePerfomance)
09.2018 - 09.2020
No Degree - Business Supply Chain & Operations
Centennial College
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