Divin Babu
Kitchener,ON
Summary
Dynamic and passionate sales professional with extensive knowledge of Apple products and a proven track record of achieving and surpassing sales goals. Dedicated to delivering optimal customer service, building loyal customer communities, and maintaining positive working relationships. Seeking a sales associate position at an Apple Store to inspire, mentor, and share my passion for technology. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Lulu Connect
03.2023 - 04.2024
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Inspired and mentored team members by sharing passion for technology and product knowledge
- Provided excellent customer service by addressing inquiries and resolving issues promptly
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
MyG Digital
06.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered approximately 30 constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Pg Diploma - Social Media Marketing
Conestoga Doon Campus
Kitchener, ON2025
B.Com Taxation -
Saintgits College of Applied Sciences
Kerala03.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Lulu Connect
03.2023 - 04.2024
Customer Service Representative
MyG Digital
06.2022 - 03.2023
Pg Diploma - Social Media Marketing
Conestoga Doon Campus
B.Com Taxation -
Saintgits College of Applied Sciences
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