Divina Ruiz
Irvine
Summary
Motivated and customer-focused professional with a strong background in fast-paced food service environments, in both FOH and BOH roles, seeking for growth in customer service and sales. Known for excellent communication skills, a positive attitude, and a proven ability to thrive under pressure. Experienced in upselling products, resolving customer concerns, and working as part of a team to meet performance goals. Excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with absolute dedication to team success, business operations, and customer loyalty.
Overview
3
3
years of professional experience
Work History
Cashier and Food Server
Panda Express
06.2024 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Provided excellent customer service and encouraged customers to fill out surveys of their experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Food and Service Champion
Taco Bell
06.2023 - Current
- Worked both cashier and cook positions.
- Made orders under a preferred time limit of under 3 minutes and 30 seconds.
- Took drive-thru orders while making beverages and completing/sealing mobile and delivery orders.
- Used fryers and grills to make orders in a fast pace environment for customers both in dining room and drive thru.
- Cleaned both kitchen and dining room.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Front of House Crew Member
Chick-fil-A
06.2022 - 06.2023
- Took orders both inside restaurant and outside in drive thru lanes.
- Readied customers' take out orders in bags with condiments, silverware, and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables, tend to guests needs, and restocked stations.
- Collaborated with team members to quickly fill in large orders and serve large parties.
- Made beverages while multi-tasking handing out food orders and taking orders through headsets.
- Worked front counter, drive-thru and food prep.
- Addressed guest needs, questions, or concerns to create the best experience possible for our guests.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Completed beverages, milkshakes, and desserts for customers.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Brea Olinda High School
Brea, CA06.2024
Skills
- Customer service excellence
- Communication skills
- Time management
- Food service
- Cash handling
- Upselling techniques
- Inventory restocking
- Multitasking and organization
- Attention to detail
- Online orders preparation
Timeline
Cashier and Food Server
Panda Express
06.2024 - Current
Food and Service Champion
Taco Bell
06.2023 - Current
Front of House Crew Member
Chick-fil-A
06.2022 - 06.2023
High School Diploma -
Brea Olinda High School
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