Divina Kebede
Mississauga,ON
Summary
Dedicated and customer-focused professional with over 2 years of experience in customer service. Proven ability to handle a wide range of customer inquiries and issues, ensuring high levels of customer satisfaction. Skilled in communication, problem-solving, and delivering excellent customer service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Team Member
Burger Factory
01.2024 - Current
- Warmly greet and guide customers, ensuring a smooth ordering experience
- I meticulously prepare menu items according to standardized recipes while maintaining cleanliness in all areas
- With accurate handling of cash transactions, prioritize food safety standards and teamwork
- Furthermore, enhance customer experience by suggesting menu additions and promotions within company guidelines.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Finance Officer
Awach Microfinance
01.2021 - 01.2022
- Reduced financial risk by implementing robust internal controls and regular audits.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Developed comprehensive financial models to support strategic decision-making for company growth.
- Enhanced profitability by identifying cost-saving opportunities through detailed expense analysis.
- Boosted stakeholder confidence with transparent communication of financial performance and projections.
- Ensured compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
- Managed a high-performing finance team, providing mentorship and professional development opportunities to improve overall performance.
- Collaborated effectively with cross-functional teams to achieve shared financial goals and objectives.
- Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
- Spearheaded successful merger integrations, harmonizing financial systems, policies, procedures across organizations for seamless transition.
- Evaluated investment opportunities to diversify company portfolio and maximize returns while minimizing risk exposure.
Customer Service Representative
Commercial Bank Of Ethiopia
03.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
BSc in Construction Technology and Management -
Addis Ababa University
Certificate - Engineering And Architectural Skill Enhancment
Humber Institute of Technology And Advanced Learning
Toronto, ON08.2024
Skills
- Communication Skill
- Organizing
- Team Leading
- Excellent Customer Service
- Cash Handling
- Complaint resolution
- Workplace Safety
- MS Office
Timeline
Team Member
Burger Factory
01.2024 - Current
Finance Officer
Awach Microfinance
01.2021 - 01.2022
Customer Service Representative
Commercial Bank Of Ethiopia
03.2019 - 03.2020
BSc in Construction Technology and Management -
Addis Ababa University
Certificate - Engineering And Architectural Skill Enhancment
Humber Institute of Technology And Advanced Learning
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