Divina Gracia Mercado
Edmonton
Summary
Accomplished graduate of ABM College with a strong background in Accounting and Payroll Administration. Demonstrated self-motivation and a results-oriented approach, coupled with a keen technical aptitude. Proven track record as a valuable team player with excellent interpersonal skills. Proficient in various computer applications, including Quickbooks, showcasing a solid foundation in financial management.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
33
33
years of professional experience
Work History
Corporate Accountant
Synergy Franchising Inc.- Edmonton
10.2018 - Current
- Do cash reconciliation.
- Do weekly Food cost.
- Do weekly Labor cost
- Some bookkeeping stuff
- Sales reports
- Does and checks reimbursement
- Prepares monthly Profit and Loss
Supervisor (partime)
Synergy Franchising (Firehouse Sub)
05.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Front of the House Manager
Synergy Franchising
08.2017 - 10.2018
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Food Counter Attendant
A&W Restaurant- Valley view Alberta Canada
10.2009 - Current
- Take customers’ orders. Prepare heat and finish simple food items.
- Do cash transactions.
- Portion and wrapping foods. Package take-out food.
- Clean and sanitize kitchen including work surfaces, cupboards, storage areas, appliances and equipment.
- Remove kitchen garbage and trash. Sweep and mop floors.
- Clear and clean tables, trays and chairs.
Bookkeeper
Shangri-la Plaza- Mandaluyong
04.2009 - 10.2009
- Prepares Cash Receipts Books
- Records daily sales
- Generates monthly sales.
- Prepares monthly expenditures to be submitted to accounting manager
- Analyze daily transactions.
Junior Accountant/Comptroller
Wholesaledge Corp (Max’s Restaurant Commissary) –Quezon City, Philippines
08.2002 - 07.2008
- Prepares Financial Statement
- Prepares Accounts Payable Book
- Prepares Cash Receipts Book
- Prepares General Journal Book
- Prepares Disbursement Book
- Check Preparation
- Prepares yearly budget.
- Prepares monthly government payment.
- Prepares consolidated Profit and Loss
- Do inventory report.
- Prepares Bank reconciliation/ Proof of cash on a monthly basis.
- Aging of Accounts Receivable/Accounts Payable
- Prepares cash flow report.
Accounting Supervisor
Manila Manor Hotel Jorge Bocobo St. Malate Manila, Philippines
12.2000 - 03.2002
- Prepares Financial Statement
- Prepares Accounts Payable Book
- Prepares Cash Receipts Book
- Prepares General Journal Book
- Prepares Disbursement Book
- Prepares yearly budget.
- Prepares monthly government payment.
- Prepares consolidated Profit and Loss
- Do inventory report.
- Prepares payroll.
Accounting Clerk
Pharmaspec – Quezon Avenue QC
03.1996 - 10.1998
- Prepares Accounts Payable Book
- Prepares Cash Receipts Book
- Prepares General Journal Book
- Prepares Disbursement Book
- Prepares payroll
- Responsible of paying the suppliers
- Responsible for monthly government payment
Accounting Clerk
Warme Chemical Corporation – Mayon Street, Quezon City
03.1992 - 09.1996
- Prepares Accounts Payable Book
- Prepares Cash Receipts Book
- Prepares General Journal Book
- Prepares Disbursement Book
- Prepares payroll.
- Responsible of paying the suppliers
- Responsible for monthly government payment
Education
Bachelor of Arts - Accounting And Finance
ABM COLLEGE
Calgary, AB10-2022
Bachelor of Science - Accounting
Polytechnic University of the Philippines
03.1991
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Analytical thinking
- Processes and procedures
- Process improvement
- Operations management
- Process monitoring and improvement
- Policy enforcement
- Inventory oversight
Languages
English
Professional Working
Timeline
Supervisor (partime)
Synergy Franchising (Firehouse Sub)
05.2024 - Current
Corporate Accountant
Synergy Franchising Inc.- Edmonton
10.2018 - Current
Front of the House Manager
Synergy Franchising
08.2017 - 10.2018
Food Counter Attendant
A&W Restaurant- Valley view Alberta Canada
10.2009 - Current
Bookkeeper
Shangri-la Plaza- Mandaluyong
04.2009 - 10.2009
Junior Accountant/Comptroller
Wholesaledge Corp (Max’s Restaurant Commissary) –Quezon City, Philippines
08.2002 - 07.2008
Accounting Supervisor
Manila Manor Hotel Jorge Bocobo St. Malate Manila, Philippines
12.2000 - 03.2002
Accounting Clerk
Pharmaspec – Quezon Avenue QC
03.1996 - 10.1998
Accounting Clerk
Warme Chemical Corporation – Mayon Street, Quezon City
03.1992 - 09.1996
Bachelor of Science - Accounting
Polytechnic University of the Philippines
Bachelor of Arts - Accounting And Finance
ABM COLLEGE
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