DIVESH THAKUR
Oshawa,Canada
Summary
I am a Dedicated and skilled Technical Support Specialist with hands-on experience in IT and helpdesk support. I have a proven ability to resolve technical issues efficiently while delivering exceptional customer service. I am adept at managing desktop systems, software applications, and telecommunication technologies. I am a collaborative team player who strongly focuses on process improvement and user satisfaction.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Durham College
09.2023 - Current
- Provided first-line support for technical issues, addressing helpdesk calls and resolving desktop and application-related problems for over 50 end users
- Managed the deployment of desktop images and maintained software updates using a Windows Deployment server
- Set up new users by creating network Active Directory accounts, email addresses, and VPN access, ensuring all necessary security measures
- Assisted remote users in hardware configurations to facilitate secure connections to company applications and networks
- Administered CISCO Systems by setting up user accounts, programming extension numbers, and resolving telecommunication issues
- Coordinated with Sharp Canada for maintenance and service of company photocopiers, managing the end-of-lease transitions
- Oversaw company mobile device management, including ordering replacements, verifying billing, and troubleshooting email configurations on mobile devices
- Maintained boardroom audio/video systems, collaborating with external vendors for updates and technical support
- (Hypothetical Role)
Education
Diploma - Computer Systems Technician
Durham College
Oshawa, ON12.2024
High School Diploma -
GSSS Pandoga
Una, H.P.05.2021
Skills
- Helpdesk Support
- Software Maintenance
- User Setup
- Telecommunications
- Vendor Management
- Networking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Technical Support Specialist
Durham College
09.2023 - Current
High School Diploma -
GSSS Pandoga
Diploma - Computer Systems Technician
Durham College
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