Dived Khoder
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Deployment Technician
Microserve
07.2022 - Current
- Able to assume role of act leader when required
- Proficiently manage printer deployment, configuration, and switch setup, facilitating seamless AHS IT department collaboration for switch activation
- Able to deploy various hardware including barcode scanners, document printers, and laptops
- Additionally, manage installation of Microsoft Office 365 and deployment of e-signature pads and mobile document printers.
- Deployed and tracked assets for customer use
- Received assets and moved equipment within or between facilities
- Diagnosed and troubleshot hardware, software and network issues
- Configured hardware, devices, and software to set up work stations for employees
IT Technician
Brainhunter System Ltd
01.2021 - 07.2022
- Managed and distributed all incoming technical support requests
- Assisted users with implementing new software and network infrastructure to ease transition to new technology assets and planned operations.
- Maintained office PCs, networks and mobile devices
- Set up PCs, projectors and microphones for use in video conferencing rooms
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Set up and maintained user accounts and client access
IT Help Disk
RisingEdgeGroup
01.2020 - 01.2021
- Work with end users, resolving their software and hardware issues in efficient manners
- Provided daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance
- Deployed, maintained, and operated numerous devices such as PCs, data projectors, iPads, smartphones, and sound systems.
Education
Systems and networking Administration Diploma -
CDI College of Business
Calgary, AB01.2021
Skills
- Managing and Maintaining PCs
- Administering Windows Server 2012, 2016, 2019
- Active Directory
- Cabling and Wiring
- System Maintenance
- Desktop Support
- Help Desk Support
- A Certification (Course)
Languages
English
Full Professional
Arabic
Native or Bilingual
Romanian
Professional Working
Timeline
IT Deployment Technician
Microserve
07.2022 - Current
IT Technician
Brainhunter System Ltd
01.2021 - 07.2022
IT Help Disk
RisingEdgeGroup
01.2020 - 01.2021
Systems and networking Administration Diploma -
CDI College of Business
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