Divay Patel
Oshawa,ON
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Manager
Canadian Appliance Source
2022.08 - 2024.01
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
Customer Service Representative
U-Haul
2019.02 - 2022.06
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Line Worker
General Motors
2018.02 - 2019.09
- Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
- Achieved high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
Raymond and Crown MHE Operator
Logistics In Motion
2015.11 - 2017.12
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
General Labourer
Cheetah Enterprises
2013.07 - 2015.01
- Completed tasks efficiently for timely project completion within set deadlines.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Assisted in successful completion of various construction projects through diligent labor and attention to detail.
Education
GED -
Durham Alternative Secondary School
Pickering, ON01.2015
Skills
- Forklift (3 years)
- Machine Operator
- Communications
- Assembly
- Customer service (4 years)
- Warehouse Management
- Logistics
- Shipping and receiving
- Order Fulfillment
- Warehouse optimization
- Inventory Management
- Space Planning
Personal Information
Title: Customer Service Representative
Languages
English
Native or Bilingual
Timeline
Warehouse Operations Manager
Canadian Appliance Source
2022.08 - 2024.01
Customer Service Representative
U-Haul
2019.02 - 2022.06
Production Line Worker
General Motors
2018.02 - 2019.09
Raymond and Crown MHE Operator
Logistics In Motion
2015.11 - 2017.12
General Labourer
Cheetah Enterprises
2013.07 - 2015.01
GED -
Durham Alternative Secondary School
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