Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Diva  Sharma

Diva Sharma

Toronto,ON

Summary

Motivated Internship Student working toward Supply chain management degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of Microsoft Office.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Security Guard

Paragon Security
05.2022 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

Channel Partner

Bioque
04.2021 - 11.2021
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Exceptional computer skills

Business Development Intern

Hocket Techologies, Pvt. Ltd.
10.2020 - 03.2021
  • Collaborated with teammates to develop advertising collateral and sales presentations.
  • Penetrated targeted accounts to generate sales from within client base.
  • Prioritized tasks and projects to meet tight deadlines.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Presented information to customers, peers and management.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.

Education

Post-Graduation Diploma - Supply Chain Management

Northern Pures College of Technology
Toronto, ON
08.2023

Bachelor of Technology - Mechanical Engineering

Vel Tech University
India
08.2020

Skills

  • Verbal and Written Communication
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Quick learner and adaptable to new environments
  • Strong analytical and problem-solving skills
  • Detail-oriented and able to multitask effectively
  • Corporate Social Responsibility
  • Teamwork and Collaboration
  • Time management
  • Interpersonal skills

Certification

  • I have been certified as lean six sigma white belt by Management and Strategy Institute (March 2022).
  • I have been certified in Fundamentals in Project Management by Business Research and Service Institute (BRASI).

Timeline

Security Guard

Paragon Security
05.2022 - Current

Channel Partner

Bioque
04.2021 - 11.2021

Business Development Intern

Hocket Techologies, Pvt. Ltd.
10.2020 - 03.2021

Post-Graduation Diploma - Supply Chain Management

Northern Pures College of Technology

Bachelor of Technology - Mechanical Engineering

Vel Tech University
Diva Sharma