DITTO TOM
Barrie,ON
Summary
Highly effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over three years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools.
Overview
6
6
years of professional experience
Work History
SERVICE ENGINEER
MARIAN BIO-SYS
01.2023 - 10.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Analyzed and evaluated performance and optimized efficiency.
BIOMEDICAL GAS TECHNICIAN
MEDSCAPE MEDICAL EQUIPMENTS TRADING LLC
11.2020 - 11.2022
- Educated customers on use, care and adjustments of appliances.
- Diagnosed issues with appliances and made repairs.
- Facilitated repairs by disassembling defective and broken equipment.
- Gave accurate and detailed quotes to customers prior to starting work.
PACKING, SHIPPING, AND RECEIVING ASSEMBLER
AVEES PRIVATE LIMITED
06.2017 - 06.2019
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
Education
High School Diploma -
ST MARY'S PRIVATE INDUSTRIAL TRAINING
KERALA, INDIA07.2011
High School Diploma -
ST JOSEPH'S HSS PULINCUNNOO
KERALA, INDIA05.2010
Skills
- Suggestive Selling
- Schematic Drawing
- Measurement Techniques
- Emergency Response
- Operational Support
- Customer Needs Assessments
Languages
English
Professional Working
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
SERVICE ENGINEER
MARIAN BIO-SYS
01.2023 - 10.2023
BIOMEDICAL GAS TECHNICIAN
MEDSCAPE MEDICAL EQUIPMENTS TRADING LLC
11.2020 - 11.2022
PACKING, SHIPPING, AND RECEIVING ASSEMBLER
AVEES PRIVATE LIMITED
06.2017 - 06.2019
High School Diploma -
ST MARY'S PRIVATE INDUSTRIAL TRAINING
High School Diploma -
ST JOSEPH'S HSS PULINCUNNOO
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