Office Administrator with more than 3 years of experience in efficiently managing administrative tasks and office operations. Proficient in overseeing office logistics, improving processes, and ensuring a smooth workflow. Strong organizational and multitasking abilities, with a keen eye for detail. Adept at providing exceptional customer service and maintaining a professional, welcoming office environment. . Dedicated to supporting team productivity and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Mega Mortgages & Financial Inc
06.2021 - Current
Client Communication: Communicating with clients to gather necessary information, answer inquiries, and provide updates on status of their mortgage application or loan process.
Document Preparation: Assisting in preparation of mortgage application documents, ensuring all required paperwork is complete and accurate.
Data Entry: Entering client and financial information into mortgage application systems accurately.
Application Processing: Coordinating processing of mortgage applications, verifying documentation, and ensuring compliance with relevant regulations.
Assisting with Underwriting: Collaborating with underwriters to provide additional documentation or information required to assess the mortgage application.
Appointment Scheduling: Organizing appointments between clients and mortgage professionals.
Follow-up and Follow-through: Keeping track of progress of mortgage applications, following up with clients, and ensuring deadlines are met.
Market Research: Conducting research on current mortgage rates, lender options, and mortgage products to assist in offering the best solutions to clients.
Administrative Support: Providing administrative support to mortgage professionals, which may include managing emails, handling phone calls, and maintaining files.
Compliance and Regulations: Staying informed about mortgage industry regulations and ensuring all activities are carried out in compliance with legal requirements.
Relationship Management: Building and maintaining positive relationships with clients, lenders, and other industry professionals.
Office Administrator
Taff Guard Filtration
09.2020 - 05.2021
Financial Tasks: Managing petty cash and office expenses. Assisting with invoice processing and expense reports. Liaising with finance department for budget-related tasks.
Human Resources Support: Assisting with onboarding and offboarding processes for employees. Maintaining employee records and files. Assisting with HR-related paperwork and documentation.
Office Organization: Keeping office clean, organized, and presentable. Managing office layout and workspace allocation. Developing and implementing office policies and procedures.
Calendar and Schedule Management: Scheduling appointments and meetings for staff members. Coordinating and managing conference room bookings. Sending reminders and notifications for appointments.
Emergency Response: Acting as a point of contact during emergencies and assisting with evacuation procedures.
Cashier
Baba Dhaba- Indian Restaurant
04.2020 - 09.2020
Cash Handling: Accurately receive and process payments from customers, including cash, credit cards, debit cards, and electronic payments. Count and verify cash in cash drawer at start and end of each shift to ensure it balances.
Point of Sale (POS) Operation: Operate cash registers or POS systems to scan and record product prices and process transactions. Handle returns, exchanges, and refunds following established policies and procedures.
Customer Service: Greet customers courteously and assist them with their inquiries or product location. Provide information about products, promotions, and store policies. Address customer concerns or complaints in professional and friendly manner.
Maintaining Cleanliness: Keep cashier area clean and organized. Dispose of trash and empty cash register bins regularly.Cash Management: Ensure sufficient change and cash supplies are available for transactions. Request additional change or funds from cashier supervisor or manager when needed.
Marketing & Design Executive
CADD Centre Training Service Ltd
09.2018 - 07.2019
DESIGNING RESPONSIBILITES
Design Software: Utilize graphic design software and tools like Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign) and other design resources.
Maintaining Design Standards: Uphold design standards and guidelines to maintain brand consistency.
Photography: Arrange and manage photoshoots or source high-quality images for marketing materials.
Feedback and Collaboration: Collaborate with marketing teams, clients, and stakeholders to gather feedback and make design improvements.
MARKETING RESPONSIBILITIES
Marketing Strategy: Develop and execute marketing strategies to achieve business objectives, including brand awareness, lead generation, and customer retention.
Customer Engagement: Develop strategies to engage and retain existing customers through loyalty programs, customer feedback, and personalized communications.
Lead Generation: Implement lead generation strategies to acquire new customers or clients.
Budget Management: Manage marketing budgets effectively, track expenses, and optimize spending for maximum return on investment (ROI).
Interior Designer (Drafter)
FD Studio
01.2018 - 08.2018
Client Consultation: Meet with clients to understand their requirements, preferences, and budget constraints. Gather information about the project's scope, objectives, and any specific design needs.
Space Planning: Analyze the available space and develop layout plans that optimize the use of space while considering functionality and aesthetics. Create floor plans, furniture arrangements, and traffic flow diagrams.
Design Concept Development: Develop design concepts, themes, and color schemes that align with the client's vision and goals. Present design concepts to clients for approval and make revisions as needed.
Material and Finish Selection: Choose appropriate materials, finishes, fabrics, and furnishings to enhance the overall design and meet the client's expectations. Consider factors like durability, sustainability, and maintenance requirements.
Budget Management: Prepare cost estimates and budgets for the project, including materials, labor, and other expenses. Monitor and manage the project to stay within the allocated budget.
Furniture and Fixture Selection: Select and source furniture, lighting fixtures, window treatments, and decorative elements that fit the design concept and meet the client's needs.
Collaboration: Work closely with architects, contractors, builders, and other professionals involved in the project to ensure that the design is implemented accurately.
Construction and Installation Oversight: Supervise the construction and installation of interior elements, ensuring that they adhere to the design plans and specifications. Conduct site visits to monitor progress and address any issues that may arise.
3D Modeling and Rendering: Create 3D models and renderings to provide clients with a visual representation of the proposed design.
Lighting Design: - Plan and design lighting schemes to enhance the ambiance and functionality of interior spaces.
Sustainable Design: - Consider sustainable design practices and materials to minimize environmental impact.
Building Codes and Regulations: - Stay informed about local building codes and regulations to ensure that designs comply with legal requirements.
Presentation and Communication: - Present design concepts, plans, and material selections to clients and stakeholders. - Maintain effective communication throughout the project to keep clients informed of progress.
Project Documentation: - Create detailed drawings, specifications, and schedules for contractors and suppliers.
Problem Solving: - Address design challenges and resolve issues that may arise during the project.
Continuous Learning: - Stay updated on current design trends, technologies, and industry developments.
Client Satisfaction: - Ensure that the final design meets the client's expectations and results in a satisfied customer.
Drafter
DESTYLIO DESIGN STUDIO
05.2017 - 07.2017
Reviewing Design Requirements: Collaborate with architects, engineers, or other professionals to understand project specifications, design objectives, and scope.
Creating Technical Drawings: Use computer-aided design (CAD) software to produce detailed, accurate, and scaled drawings, including floor plans, elevations, sections, and construction details.
Drafting Plans: Prepare architectural, mechanical, electrical, or civil drawings based on project requirements. Ensure that drawings adhere to industry standards and best practices.
Incorporating Design Changes: Revise and update drawings as necessary to accommodate design modifications, client feedback, or regulatory changes.
Education
PG Diploma - Strategic Marketing Communication
Conestoga College
Waterloo, ON
05.2021
Bachelor of Design - Interior And Furniture Designing
Lovely Professional University
Waterloo, ON
03.2018
High School - Commerce
BCM Arya Model Sr. Sec. School
Ludhiana, Punjab
03.2018
Skills
Outlook
Photoshop
Project Management
Typing (3 years)
Organizational skills (3 years)
DocuSign (3 years)
Filogix Expert (3 years)
Microsoft Office (3 years)
Quickbooks
Web forms (3 years)
TREB (Toronto Real Estate Board) & MREB (Mississauga Real Estate Board)- (3-years)
Customer service (3 years)
Administrative experience (3 years)
Office Management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Office Administrative Assistant
Mega Mortgages & Financial Inc
06.2021 - Current
Office Administrator
Taff Guard Filtration
09.2020 - 05.2021
Cashier
Baba Dhaba- Indian Restaurant
04.2020 - 09.2020
Marketing & Design Executive
CADD Centre Training Service Ltd
09.2018 - 07.2019
Interior Designer (Drafter)
FD Studio
01.2018 - 08.2018
Drafter
DESTYLIO DESIGN STUDIO
05.2017 - 07.2017
PG Diploma - Strategic Marketing Communication
Conestoga College
Bachelor of Design - Interior And Furniture Designing
Lovely Professional University
High School - Commerce
BCM Arya Model Sr. Sec. School
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