Disha S Thawani
Change Manager
Oakville,Ontario
Overview
17
17
years of professional experience
Work History
Change Manager
Scotiabank
Toronto, Ontario
11.2018 - Current
- Led change management efforts for implementation of viarous PayMod initiatives such as Lynx (Canadian high value payment system), Wireroom Isolation, Wireroom SaaS migration and RMA Swift Portal Migration by designing change management strategies, stakeholder management, readiness assessments, and resistance management tactics and training materials.
- Built strong relationships with multi-disciplinary teams and stakeholders at all levels to ensure project success and effective transition/adoption of new processes.
- Represented the bank in the Industry Lynx Rules ad By-laws meetings and provided feedback/raised concerns on behalf of BNS
- Presented the initiatives to the executives, stakeholders, and other teams within Global Business Payment division to spread awareness of the upcoming changes
- Driven and led multiple process efficiency initiatives and process re-alignments to improve Customer and Employee experience.
- Collaborated with High Value payment Labs on initiatives like payment template validation, report requirement validation and enhancing system to smoothen the reconciliation process
- Led the analyses of Payment Data Quality of Incoming and Outgoing wires based on SWIFT reports and provided snap short of the top departments and banks causing delinquent payments to senior executives.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Analyst - Assistant Manager
Nomura Services Pvt. Ltd
05.2014 - 04.2018
- Team size managed: 7 Analysts
- Led processes for Equity and Fixed income Securities settlements across Euroclear, US (FED and DTC), Canada & other major domestic European depositories
- Managed settlement lifecycle by being collaborative with our network of agent banks in these markets
- Driven initiatives for 'Run the Bank' functions as well as key 'Change the Bank' like Strategic agent bank migrations and clearing arrangements with various CCP's
- Contributed towards successful and timely completion of projects by working extensively with cross functional teams, identifying defects proactively and understanding stakeholder expectations
- Performed UAT testing and liaised with the development teams to ensure smooth transition to enhanced systems and contributed towards successful incorporation of RPA (robotics) for many settlement activities
- Collaborated with different divisions to complete BRDs for system enhancement and new system installation
- Helped the team members to become SMEs and equipped them to build their career paths by encouraging them, mentoring and providing constructive feedback
- Conducted Risk Control Analysis (RCA) for each process and develop resolutions for the same
- Presented Monthly process reviews, KRIs, issues and concerns to Senior Management
- Had been a part of Business Continuity Planning for all Tier I critical processes.
Analyst
Bank of America Continuum Solutions /ABN AMRO Central Enterprise Services Pvt. Ltd
08.2007 - 01.2010
- Business as Usual – Customer Oriented / Client Focused
- Interacted with the colleagues, peers and clients in U.S
- And Mumbai on daily basis to resolve the issues faced while settling the accounts
- Maintained adequate internal control around processes to ensure that there is no breach of regulatory, legal policies and protocol
- Engaged in Business Analysis and Business Management leading to system and process improvements
- Led the generation of MIS - which is a major SLA deliverable.
Assistant Manager
- Vostro Accounting
- Team size manager: 7 team members
- Ensured International payments are scrutinized and processed as per compliance and regulatory guidelines
- Reviewed risks and building controls to mitigate them
- Escalated any suspicious and fraudulent transactions to the compliance teams
- Ensured all the ledgers and Nostro accounts are in balance at End of the day
- Worked on systems like Corona, BESS and Wallstreet
Education
Bachelor of Commerce (B. Com) - Accounting
Global Securities Operation Certification - undefined
Change Management Certification -
Skills
- SKILLS SUMMARY
- Extensive experience in the top-ranking companies belonging to the Global Financial Services Industry
- Product knowledge of Payments (Wires), Equities, Securities Lending, and Fixed Income Securities
- Effective interpersonal skills and leadership skills to co-ordinate and participate in a client focused team environment with people from different cultural and national backgrounds
- Demonstrated ability of successful completion of change management projects in dynamic fast-growing environment
- Proficient in Microsoft office (MS Excel, PowerPoint, Word, Outlook),
- Business process analysis leading to system re-engineering resulting in increased efficiency & cost saving
- Hands on Manager’ known to recognize process critical risks and design and implement mitigating internal controls, identify key problems, and provide creative solutions
- Being Flexible, having a positive win-win approach, prioritizing, and leading from the front has always ensured that my teams has always succeeded in challenging situations
Accomplishments
- Awarded 'Best Performer' in Bank of America
- Had been part of successful execution of many process efficiencies, cost reduction projects and Robotics testing
- Excelled in Nomura’s flagship program ANSO
- Contributed towards successful implementation of Lynx (Canadian High Value Payment system)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offFlexible work hoursPersonal development programsTimeline
Change Manager - Scotiabank
11.2018 - Current
Analyst - Assistant Manager - Nomura Services Pvt. Ltd
05.2014 - 04.2018
Analyst - Bank of America Continuum Solutions /ABN AMRO Central Enterprise Services Pvt. Ltd
08.2007 - 01.2010
Mumbai University - Bachelor of Commerce (B. Com), Accounting
Chartered Institute for Securities - Global Securities Operation Certification,
Prosci - Change Management Certification,
Assistant Manager -
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