Summary
Overview
Work History
Education
Skills
Timeline
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Dishant Kadd

Calgary,AB

Summary

Exceptional customer service orientation and ability to present ideas in user-friendly language Highly self-motivated, self-directed, and attentive to detail, creative and team player Strong skills in time management, prioritizing tasks, and meeting deadlines Excellent multitasking and organizational skills Outgoing, Fun Loving and very energetic personality Led by example in providing exceptional service, contributing to a positive customer experience. Talented problem-solver with strong ethics, integrity, and relationship-building abilities.

Overview

2
2
years of professional experience

Work History

Supervisor

Tim Hortons
Calgary, AB
09.2023 - Current
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Supervisor

Tim Horton's
Brampton, ON
08.2022 - 08.2023
  • Supervised and motivated a team of [number of employees] to ensure smooth daily operations
  • Ensured a high standard of customer service, resolving customer inquiries and concerns
  • Enforced health, safety, and food safety regulations and company policies
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers.

Quality Inspector

Honda Car Manufacturing
Alliston, ON
03.2022 - 08.2022
  • Identified and resolved quality issues, escalating critical problems to supervisors
  • Documented, filed and maintained proper inspection records and quality assurance documents
  • Notified supervisors about production problems and helped identify and correct concerns
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.

Cashier/Customer Service Representative

Nando's
Mississauga, ON
01.2022 - 03.2022
  • Operated cash register, collected payments and provided accurate change
  • Accepted cash and credit card payments, issued receipts and provided change
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Answered customer questions and provided store information
  • Collected payments and provided accurate change
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Helped customers find specific products, answered questions and offered product advice.

Education

Diploma - Business

Niagara College
Niagara-on-the-Lake, ON
09-2023

Skills

  • Decision-making
  • Active listening
  • Inventory management
  • MS Office
  • Team building
  • Critical thinking
  • Financial accountability
  • Leadership
  • Reliable and trustworthy
  • Working collaboratively
  • Conflict resolution
  • Multitasking
  • Relationship building
  • Communication
  • People skills
  • Customer service

Timeline

Supervisor

Tim Hortons
09.2023 - Current

Supervisor

Tim Horton's
08.2022 - 08.2023

Quality Inspector

Honda Car Manufacturing
03.2022 - 08.2022

Cashier/Customer Service Representative

Nando's
01.2022 - 03.2022

Diploma - Business

Niagara College

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Dishant Kadd