Dishaben Patel
London,ON
Summary
Hardworking professional with 1.5 years of experience at Big Bazar(fbb), and proven knowledge of back-office operations, administrative support, and customer service. Multitasking and comfortable in different fields with experience in various sectors such as Automobile manufacturing, Food Industry, and Retail store. Aiming to leverage my abilities to successfully fill the customer service role in your team.
Overview
3
3
years of professional experience
Work History
Production Operator
Stackpole International (Automotive Parts Manufacturing Industry)
2023.04 - Current
- Keep eyes on robots and machines to maintain production
- Inspect automobile parts for quality assurance, ensuring that all components met required specifications
- Sort products and prepare packages with final labels for delivery
- Calibrated equipment using precision measuring instruments according to established standards
- Inform the supervisor immediately if any defective products are found.
Cashier
A&W Canada (Fast Food Industry)
2023.02 - 2023.11
- Greet customers, receive orders and deliver food as per customers' requirements.
- Handle drive-through and front-line orders by operating POS.
- Keep an eye on kitchen inventory and let the Supervisor know if need to order something.
- Maintain cash in the cash drawer to ensure accurate accounting at the end of each shift.
Customer Service Advisor
Big Bazar(fbb)(Super Store)
2021.03 - 2022.08
- Developed and maintained a positive working relationship with customers
- Looked for cross-selling opportunities to increase individual purchase value and overall sales
- Contacted other departments daily to clarify information and seek guidance to respond to customer inquiries
- Identified opportunities to enhance customer experience and turned dissatisfied customers into happy customers
- Monitored customer traffic and proactively addressed potential issues
- Helped customers with complete purchases, product locations, and reward programs
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Science - Physics
The Maharaja Sayajirao University of Baroda
Baroda, Gujarat, India05.2018
Bachelor of Science - Physics
The Maharaja Sayajirao University of Baroda
Baroda, Gujarat, India05.2016
Skills
- Customer Relations and Satisfactions
- Health Information Policy and Procedure Development
- Quality Assurance Controls
- Service Desk Support
- Positive Interactions
- Continuous Improvement
Timeline
Production Operator
Stackpole International (Automotive Parts Manufacturing Industry)
2023.04 - Current
Cashier
A&W Canada (Fast Food Industry)
2023.02 - 2023.11
Customer Service Advisor
Big Bazar(fbb)(Super Store)
2021.03 - 2022.08
Master of Science - Physics
The Maharaja Sayajirao University of Baroda
Bachelor of Science - Physics
The Maharaja Sayajirao University of Baroda
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