Disha Sharma
Surrey,BC
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
FRONT DESK
First Services Residential
03.2022 - Current
- Handled residents complaints promptly and appropriately, calling in repairmen, and other support services
- Promptly responded to owners complaints and concerns for over Number properties
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Completed final move-out walk-throughs with tenants to identify required repairs
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Communicated effectively with owners, residents, and on-site associates.
Customer Service/ Call center Representative
Telus
05.2021 - 02.2022
- Role involved delivering friendly, accurate customer service, resolving issues efficiently
- Responded to inquiries from callers seeking information
- Responded to customer calls and emails to answer questions about products and services
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
- Handled caller needs for sales, service and account problems.
Administrative Assistant
Guilford Cabs
11.2019 - 06.2020
- Answered incoming calls and directed messages to correct party.
- Photocopied, faxed, and scanned office correspondence.
- Completed paperwork and sent to designated department or staff member for processing.
- Handled day-to-day needs and special projects with good multitasking and research skills.
- Maintained efficient office environment by routing incoming and outgoing mail.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
Education
High School Diploma -
HMV
Jalandhar, IndiaBachelor of Business Administration And Management -
British Columbia Institute of Technology
Burnaby, BCSkills
- Answering Phones
- Multitasking and Time Management
- Computers and Technology
- Customer Engagement
- Organizing and Categorizing Data
- Teamwork and Collaboration
- Promptness and Punctuality
- Customer service
- Bilinguals in English, Punjabi and Hind
- Customer Service Management
Languages
HINDI
PUNJABI
ENGLISH
Timeline
FRONT DESK
First Services Residential
03.2022 - Current
Customer Service/ Call center Representative
Telus
05.2021 - 02.2022
Administrative Assistant
Guilford Cabs
11.2019 - 06.2020
High School Diploma -
HMV
Bachelor of Business Administration And Management -
British Columbia Institute of Technology
Similar Profiles
Taylor FortenberryTaylor Fortenberry
Front Desk Concierge at First Services ResidentialFront Desk Concierge at First Services Residential
Ankush RanaAnkush Rana
Security Officer at First Services ResidentialSecurity Officer at First Services Residential
GENTIAN PROFIRIGENTIAN PROFIRI
Handyman at First Services ResidentialHandyman at First Services Residential
Enmanuel RodríguezEnmanuel Rodríguez
Porter at First Services ResidentialPorter at First Services Residential
Jagjit KaurJagjit Kaur
Assistant Accountant at CA Satish Kumar GuptaAssistant Accountant at CA Satish Kumar Gupta