Disha Saran

Dynamic and results-oriented IT Service Management (ITSM) Professional with over 8 years of extensive experience in leading and optimizing ITSM processes in fast-paced environments. Demonstrated expertise in incident, problem, and change management, coupled with a strong background in release management and service improvement initiatives. Skilled in developing and executing ITSM strategies that align with business objectives, enhance service quality, and improve system efficiency. Proven track record of managing cross-functional teams and projects, ensuring seamless coordination and delivery of IT services. Known for excellent problem-solving abilities and a deep understanding of ITIL frameworks. Adept at building strong relationships with stakeholders, clients, and team members to drive successful outcomes. Committed to leveraging experience and knowledge to contribute to the continued success of a forward-thinking organization