Disha Khant
Halifax,NS
Summary
Hey there! I'm your go-to person when it comes to spinning conversations into customer satisfaction gold. . Possessing strong communication and problem-solving skills, I excel in addressing customer inquiries, resolving issues, and ensuring overall satisfaction. So if you need someone to keep your customer coming back for more of that top-notch service, I'm your person!
Overview
2
2
years of professional experience
Work History
Tech Solution Specialist
HGS
Halifax, NS
04.2023 - 12.2023
- Delivered technical solution to customer, ensuring a high level of satisfaction and repeat business.
- Resolved an average of 30+ customer tech issues per week, maintaining a 95% satisfaction rate.
- Collaborated with the IT department to streamline troubleshooting processes, reducing average call time by15%.
- Trained new employees on company specific tech solution, contributing to 20% increase in team efficiency.
- Proved pre-sales technical support to customers in the evolution stage of products or services.
- Gathered feedback from customers regarding their experience with products or service offered by company.
Customer Service Representative
Reliance
Rajkot, India
01.2022 - 12.2023
- Manage a high volume of inbound and outbound calls with an emphasis on customer service excellence.
- Consistently met and exceeds departments expectations for productivity and accuracy levels.
- Implemented feedback from quality assurance assessments to improve performance and customer service ratings.
- Maintained updated knowledge through continuing education and advanced training.
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS04-2025
Bachelor of Science - Computer Engineering
Darshan Institute of Engineering And Technology
Rajkot, India05-2016
Skills
- Written Communication
- Verbal Communication
- Computer Skills
- Basic Math
- User Support
- Application Support
- Software Installation
- Complaint Resolution
Timeline
Tech Solution Specialist
HGS
04.2023 - 12.2023
Customer Service Representative
Reliance
01.2022 - 12.2023
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Science - Computer Engineering
Darshan Institute of Engineering And Technology
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