Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Disha Disha

Delta,BC

Summary

Dynamic Assistant Team Leader at Dollarama with a proven track record in performance monitoring and team supervision. Enhanced operational efficiency through strategic workflow improvements, while fostering a customer-focused environment. Skilled in problem-solving and prioritizing tasks to meet tight deadlines, ensuring team success and high-quality client support.

Overview

2
2
years of professional experience

Work History

Assistant Team Leader

Dollarama
10.2023 - 04.2025
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Education

Associate Of Arts - Arts

Alexander College
Burnaby, None

Skills

  • Performance monitoring
  • Customer focused
  • Client support
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Cash handling
  • Work Planning and Prioritization
  • Work planning

Languages

English
Professional Working
Hindi
Full Professional

Timeline

Assistant Team Leader

Dollarama
10.2023 - 04.2025

Associate Of Arts - Arts

Alexander College

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Disha Disha