Disha Dham
Kitchener,ON
Summary
Enthusiastic and experienced Front-of-House professional with expertise in serving, bar work, and reservation management. Passionate about creating exceptional dining experiences through outstanding service, attention to detail, and teamwork. Skilled in handling diverse responsibilities, including POS operations, guest relations, and multitasking in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/FOH
Dosa Boys
07.2024 - Current
- Welcomed guests and ensured their dining experience exceeded expectations.
- Took orders accurately, processed payments, and managed POS systems.
- Responded to online orders and ensured timely packing and delivery coordination.
- Prepared appetizers and assisted at the chat station.
- Managed reservations and collaborated with team members for seamless service.
Server/FOH
Rowdy’s Bar and Restaurant
04.2024 - 05.2024
- Served guests, managed the bar area, and performed cashier duties.
- Handled reservations and assisted with front-of-house operations.
- Delivered exceptional service, ensuring guest satisfaction and repeat visits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Samsung Smart Cafe
03.2023 - 10.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Education
Advanced Diploma - Business - Marketing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONSkills
- Excellent customer service
- Problem-solving skills
- Strong organizational
- Multitasking abilities
- Proficient in POS systems
- Cash handling
- Effective communication and teamwork
- Strong work ethic
Certification
Smart Serve
Food Handler
Timeline
Server/FOH
Dosa Boys
07.2024 - Current
Server/FOH
Rowdy’s Bar and Restaurant
04.2024 - 05.2024
Customer Service Representative
Samsung Smart Cafe
03.2023 - 10.2023
Advanced Diploma - Business - Marketing
Conestoga College Institute of Technology And Advanced Learning