Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Ching Yan So (Diseree)

Ching Yan So (Diseree)

Toronto,ON

Summary

Accomplished Flight Attendant offering over 5 years in commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.


Overview

11
11
years of professional experience

Work History

Receptionist and Administrative Assistant

Sigma Management Limited
12.2022 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Enhanced CEO''s productivity by managing schedules, appointments, travel arrangements and travel visa issue.
  • Assist with office relocation, to compare with different vendors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Assisted with human resources tasks such as recruitment, updating employee files or submitting time-off requests per company policy guidelines.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Assistant

Jones Lang LaSalle Management Service
02.2021 - 12.2022
  • Handling general telephone duties;
  • Customer service and complaint resolution timely;
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.

Flight Attendant

Hong Kong Airlines
03.2014 - 10.2019
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CAD and IATA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Passenger Service Officer

Hong Kong Airport Service Limited
07.2013 - 03.2014
  • Supported ticketing agents in resolving booking issues swiftly, preventing traveler frustration and maintaining seamless processes at the airport counter.
  • Provided exceptional customer service, leading to increased repeat business and positive feedback from travelers.
  • Served as an ambassador for the airline brand when interacting with passengers, upholding company values through excellent customer service.

Education

Higher Diploma in Tourism And Events Management

HKU SPACE Community College
Hong Kong
09.2013

High School Diploma -

Ju Ching Chu Secondary School
Hong Kong
05.2011

Skills

  • Customer Service
  • Strong Work Ethic
  • Reliability and punctuality
  • Administrative tasks
  • Workload Management
  • Self Motivation
  • Organization skills

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working

Hobbies

Yoga, Reading

Timeline

Receptionist and Administrative Assistant

Sigma Management Limited
12.2022 - 05.2024

Customer Service Assistant

Jones Lang LaSalle Management Service
02.2021 - 12.2022

Flight Attendant

Hong Kong Airlines
03.2014 - 10.2019

Passenger Service Officer

Hong Kong Airport Service Limited
07.2013 - 03.2014

Higher Diploma in Tourism And Events Management

HKU SPACE Community College

High School Diploma -

Ju Ching Chu Secondary School

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Ching Yan So (Diseree)