Ching Yan So (Diseree)
Toronto,ON
Summary
Accomplished Flight Attendant offering over 5 years in commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
11
11
years of professional experience
Work History
Receptionist and Administrative Assistant
Sigma Management Limited
12.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Enhanced CEO''s productivity by managing schedules, appointments, travel arrangements and travel visa issue.
- Assist with office relocation, to compare with different vendors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted with human resources tasks such as recruitment, updating employee files or submitting time-off requests per company policy guidelines.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Assistant
Jones Lang LaSalle Management Service
02.2021 - 12.2022
- Handling general telephone duties;
- Customer service and complaint resolution timely;
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Flight Attendant
Hong Kong Airlines
03.2014 - 10.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CAD and IATA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Passenger Service Officer
Hong Kong Airport Service Limited
07.2013 - 03.2014
- Supported ticketing agents in resolving booking issues swiftly, preventing traveler frustration and maintaining seamless processes at the airport counter.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from travelers.
- Served as an ambassador for the airline brand when interacting with passengers, upholding company values through excellent customer service.
Education
Higher Diploma in Tourism And Events Management
HKU SPACE Community College
Hong Kong09.2013
High School Diploma -
Ju Ching Chu Secondary School
Hong Kong05.2011
Skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Administrative tasks
- Workload Management
- Self Motivation
- Organization skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Professional Working
Hobbies
Yoga, Reading
Timeline
Receptionist and Administrative Assistant
Sigma Management Limited
12.2022 - 05.2024
Customer Service Assistant
Jones Lang LaSalle Management Service
02.2021 - 12.2022
Flight Attendant
Hong Kong Airlines
03.2014 - 10.2019
Passenger Service Officer
Hong Kong Airport Service Limited
07.2013 - 03.2014
Higher Diploma in Tourism And Events Management
HKU SPACE Community College
High School Diploma -
Ju Ching Chu Secondary School
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