Dirgh Patel
Assistant Manager
Yarmouth,NS
Summary
Motivated Assistant Manager with 1 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dairy Queen
Yarmouth, NS
01.2023 - Current
- Developed and implemented a training program for new employees to ensure effective onboarding and productivity.
- Assisted in the preparation of monthly financial reports, including budget analysis and forecasting.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Supervisor
Dairy Queen
Yarmouth, NS
05.2022 - 12.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
Food Counter Attendant
Dairy Queen
Yarmouth, NS
09.2021 - 04.2022
- Greeted customers and provided assistance with menu selections.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Operated cash register to process customer orders accurately and efficiently.
- Assisted in food preparation tasks such as setting up ingredients for cooks.
- Cleaned and sanitized kitchen equipment according to health regulations.
Sales Associate
Brother's Mobile
Visnagar, Gujarat, India
07.2018 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Sardar Electronic
Visnagar, Gujarat, India
05.2016 - 06.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
Nova Scotia Community College
Yarmouth, NS05.2023
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Task Delegation
- Recruiting and Interviewing
- Sales Monitoring
- Upselling
- Retail Loss Prevention
- Business Development
- Staff Management
- Inventory Control
- Strategic Planning
- Operations Management
Languages
English
Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Timeline
Assistant Manager
Dairy Queen
01.2023 - Current
Supervisor
Dairy Queen
05.2022 - 12.2023
Food Counter Attendant
Dairy Queen
09.2021 - 04.2022
Sales Associate
Brother's Mobile
07.2018 - 06.2021
Sales Associate
Sardar Electronic
05.2016 - 06.2018
High School Diploma -
Nova Scotia Community College
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