Diren Nacar
Toronto,ON
Summary
Adept at policy interpretation and fostering teamwork, I significantly enhanced client retention at Liuna Local 183 by streamlining claims processing and ensuring legal compliance. My background also includes roles in customer service and management, where I applied my problem-solving skills to improve operational efficiency and customer satisfaction.
Professional with solid experience in claims management, ready to drive effective solutions and results. Strong analytical skills, adept at problem-solving, and thorough in documentation. Known for fostering team collaboration and adapting to changing needs, ensuring reliability and consistent performance. Proficient in negotiation, investigation, and customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level unemployment insurance position. Ready to help team achieve company goals.
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service.
Overview
4
4
years of professional experience
Work History
Social Services E.I.
Liuna Local 183
10.2024 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future referent.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Followed up with customers on unresolved issues.
- Generated, posted and attached information to claim files.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
Turkish Interpreter
Nurdan Karaca
04.2023 - 10.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
Restaurant Manager
Mr.Zagros Restaurant
02.2022 - 04.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Cashier
Koz Bıngol Restaurant
01.2021 - 12.2021
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
Education
High School Diploma -
York Dale Adult Centre
Toronto, ON07-2017
Skills
- Policy interpretation
- Legal compliance
- Financial acumen
- Claims investigation
- Teamwork and collaboration
- Claims processing
- Eligibility determination
- Paperwork processing
- Insurance claim forms review
- Application review
- Problem-solving
- Teamwork skills
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Social Services E.I.
Liuna Local 183
10.2024 - Current
Turkish Interpreter
Nurdan Karaca
04.2023 - 10.2024
Restaurant Manager
Mr.Zagros Restaurant
02.2022 - 04.2023
Restaurant Cashier
Koz Bıngol Restaurant
01.2021 - 12.2021
High School Diploma -
York Dale Adult Centre
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