Dipto Julius D Rozario
Sudbury,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
American Express International Lounge via City Bank
Dhaka, Bangladesh
10.2018 - 08.2024
- Greet and check in customers in the Lounge and attend to any requests or issues.
- Overseeing the comfort and security of guests.
- Being operational on a 3-shift roster basis duty.
- Collecting payment and setting up payment arrangements.
- Managing guest inquiries and concerns.
Sales Associate
Shwapno Super Store
Dhaka, Bangladesh
04.2016 - 01.2018
- Assisting customers to find products.
- Inventory monitoring by tracking product inventory levels and reporting shortages.
- Product displaying by ensuring that items are properly displayed.
Education
BBA - Marketing
Notre Dame University Bangladesh
Dhaka, Bangladesh 12-2018
MBA - Marketing And Consumer Studies
Laurentian University
Greater Sudbury, ONSkills
- Customer Support
- Payment Processing
- Multitasking
- Tme Management
Soft Skills
Ms Office : (Ms word, Excel , Powerpoint)
Accomplishments
- Best Customer Service Officer of City Bank American Express at 2022.
Certification
- Service Development Training By City Bank American Express at 2022.
Timeline
Customer Service Officer
American Express International Lounge via City Bank
10.2018 - 08.2024
Sales Associate
Shwapno Super Store
04.2016 - 01.2018
BBA - Marketing
Notre Dame University Bangladesh
MBA - Marketing And Consumer Studies
Laurentian University
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