DIPTO BAWALY
Winnipeg,Canada
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Sales Representative
OSL
09.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Interviewed potential job candidates and made hiring recommendations to general manager
- Monitored sales performance to identify potential areas for improvement
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently
- Traveled to selected homes within territory using company-provided vehicle
- Identified potential new customers through market research, cold calling, and networking
- Maintained up-to-date knowledge of industry trends, competitive landscape, and emerging technologies
- Used knowledge of company products and services to recommend solutions to customers
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting
- Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion
- Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction
- Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality
Field Sales Representative
Rogers
07.2023 - 08.2024
- Managed all aspects of the sales cycle including prospecting, qualifying leads, presentation of product offerings, closing deals, and post-sales support
- Traveled to selected homes within territory using company-provided vehicle
- Built strong relationships with clients by providing timely responses to inquiries or requests for information and support
- Identified potential new customers through market research, cold calling, and networking
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
Manager
Pilot Flying J
04.2023 - 06.2023
Field Sales Representative
Telus
07.2020 - 02.2023
President
UMBSA
04.2020 - 05.2021
- Developed and implemented strategies to increase organizational efficiency and effectiveness
- Effectively delegated tasks to maximize productivity throughout the organization
- Implemented community outreach strategies, enhancing goodwill with public
Customer Service Representative
TTEC
03.2019 - 05.2020
Education
High School Diploma -
International College Of Manitoba
09.2020
Bachelor of Arts (B.A.) - Economics
University Of Manitoba
Skills
- Customer service
- Team leadership
- Time management
- Salesforce administration
- Customer relations
- Team motivation
- Staff management
- Staff training and development
- Team collaboration
- Task delegation
- Team building
- Sales strategies
- Goal setting
- Sales growth
Certification
CPR
Timeline
Field Sales Representative
OSL
09.2024 - Current
Field Sales Representative
Rogers
07.2023 - 08.2024
Manager
Pilot Flying J
04.2023 - 06.2023
Field Sales Representative
Telus
07.2020 - 02.2023
President
UMBSA
04.2020 - 05.2021
Customer Service Representative
TTEC
03.2019 - 05.2020
Bachelor of Arts (B.A.) - Economics
University Of Manitoba
High School Diploma -
International College Of Manitoba
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