Dipti Kulkarni
Toronto,ON
Summary
Accomplished Business Account Manager successful at generating and implementing strategic development plans for accounts of different sizes. Manages and optimizes sales funnels to sustain and maximize revenue. Expert in prospecting, cross-selling and portfolio development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Auto Claims Adjuster
Intact Insurance
Toronto, ON
11.2021 - Current
- Worked closely with appraisers, rental facilities, body shops.
- Performed investigations, evaluated, negotiated and settled total loss auto claims in timely manner.
- Integral part of One touch pilot program focusing on Total Loss settlements on the first call when the customer calls in by running the Market Valuation Tool, Lien Search etc.
- Provided policyholders with update regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Managing heavy workload of 100+ ongoing claims, thanks to strong organizational, time management and collaboration skills.
- Determining liability and fault rating as per the Fault Determination Guidelines Of Ontario.
- Issued timely payments to Body shops and rental company after repair completion.
Medical Insurance Biller
Triangle Physiotherapy
Toronto, ON
12.2018 - 10.2021
- Handling end to end patient claim processing for 8 physiotherapy clinic locations.
- Discussed the relevant MIG or Major Injury treatment plan as required for patients with the clinic managers and successfully submitted OCF-18 and OCF-23 treatment plans on HCAI portal (Health Claims for Auto Insurance)
- Re-visited the HCAI portal to see if any additional treatment plan required for patients.
- Submitting the motor vehicle accident invoices on HCAI portal in timely manner.
- Daily reconciling the credit card settlements and deposit it in TD bank through Quick Books Software.
- Well versed with Quick Books Software.
- Submitting claims of patients through Telus Health, Provider Connect, Claims Exchange and Blue Cross Portal.
- Issuing refund to patient for the amount that's not paid by their extended health plan and then claim it through auto insurance.
- Follow up with adjuster for auto insurance payments.
- Resolve any queries received from the adjuster or law firm within the 48 hours TAT.
- Work on Accounts Receivable file to check that all invoices are paid and accounted.
- Meticulously tracked and resolved underpayments.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Account Manager - B2B Business Development
Reliance Mutual Fund
Mumbai, India
04.2011 - 07.2018
- Managed a unique project "Salary Addvantage" and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and sales deadlines.
- Successfully did tie-ups with corporate clients across the country for the Salary Addvantage project.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
- Developed presentations for potential customers to demonstrate the value of our services and products.
- Coordinated events such as trade shows and seminars to introduce our products and services to prospective clients.
- Assisted in developing promotional materials such as brochures, flyers, newsletters. for marketing purposes.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Non Medical Underwriter
Birla Sunlife (Subsidiary of Sunlife Canada)
Mumbai, India
08.2007 - 03.2011
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Identified needs of customers promptly and efficiently.
- Examined documents to determine degree of risk from health, financial standing and value and condition of property.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports with senior underwriters
Education
MBA - Business Administration
Welingkar Institute of Management
India03.2006
Bachelor of Commerce -
UNIVERSITY oF MUMBAI
India03.2002
Skills
- New Business Development
- Planning & organizing
- Customer support and assistance
- Conflict Resolution
- Relationship Management
- Budget Management
- Account Management
- Analytical Thinking
Certification
Certification of Securities Market - National Institute of Securities Market (NISM Certified)
Certification from National School Of Banking
Timeline
Senior Auto Claims Adjuster
Intact Insurance
11.2021 - Current
Medical Insurance Biller
Triangle Physiotherapy
12.2018 - 10.2021
Account Manager - B2B Business Development
Reliance Mutual Fund
04.2011 - 07.2018
Non Medical Underwriter
Birla Sunlife (Subsidiary of Sunlife Canada)
08.2007 - 03.2011
MBA - Business Administration
Welingkar Institute of Management
Bachelor of Commerce -
UNIVERSITY oF MUMBAI
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