Dipshu Kaur
Airdrie
Summary
Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in freight mobility process and strategic initiatives. I am highly organized, punctual and positive individual with team-oriented mentality. Eager to expand skill set and take on new tasks and challenges.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Driver Manager
Bison Transport
02.2025 - Current
- Counselled drivers and coached on violations of company policy and service standards to improve performance.
- Addressed driver communications, coaching conversations and provided them updates regarding fuel performance
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with drivers to enhance morale and productivity.
- Identified breakdowns and developed rescue plans and coverage to ensure loads are delivered on time to customers and providing them with real time updates to build trust.
- Processed driver pay and holiday requests.
Fleet Dispatcher
Bison Transport
11.2023 - 01.2025
- Dispatched drivers on loads and traced on time pick up and delivery.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls, emails and chats from drivers regarding issues with deliveries and loads.
- Make sure all plans are updated in the system.
- Keep ETA's , PTA's up to date.
- Solve issues related to HOS, Driver logs and custom issues.
Fleet Dispatcher
Arnold Brothers Transport
09.2021 - 11.2023
- Performed a thorough fleet trace to identify status of each unit and address exceptions (late, unplanned, weather restricted, closures, breakdowns)
- Use software like Trimble TMW, Orbcomm, Issac, Microsoft outlook, to communicate with driver and colleagues.
- Balance company and driver expectation on a daily basis by coaching them about mileage, home time, performance issue and load quality.
- Communicate with safety department regarding HOS, licenses and safe driving practices.
Shift Manager
Burger King
07.2020 - 01.2022
- Positioned staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory utilisation.
- Coached staff to upsell in order to meet revenue targets
- Reviewed financial statement to meet targets during shift.
Shift Supervisor
Burger King
09.2018 - 06.2020
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to customer questions regarding product, price and availability.
Education
High School Diploma - Business
Sault College of Applied Arts And Technology
Sault Ste. Marie, ONSkills
- Disciplined Individual
- Good communication skills
- Team player
- Willing to help others
Certification
DELF A1 & A2
Languages
- English
- Hindi
- Punjabi
- Tamil
Reference
James Walters
Manager, West Highway Dispatch
Bison Transport
5879621564-ext 3564
Dawn Clark
Supervisor, West Highway Dispatch
Bison Transport
dawnc@bisontransport.com
Timeline
Driver Manager
Bison Transport
02.2025 - Current
Fleet Dispatcher
Bison Transport
11.2023 - 01.2025
Fleet Dispatcher
Arnold Brothers Transport
09.2021 - 11.2023
Shift Manager
Burger King
07.2020 - 01.2022
Shift Supervisor
Burger King
09.2018 - 06.2020
High School Diploma - Business
Sault College of Applied Arts And Technology