Summary
Overview
Work History
Education
Skills
Timeline
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Dipesh Pradhan

Etobicoke,Canada

Summary

Results-driven administrative and customer service professional with over 8 years of experience in providing exceptional support in high-volume environments. Expertise in managing financial records, resolving client issues, and streamlining operational processes. Proven ability to enhance customer satisfaction through effective communication and timely problem resolution. Proficient in Microsoft Office Suite, QuickBooks, and SAP. Bilingual with fluency in English, Nepali, and Hindi.

Overview

11
11
years of professional experience

Work History

Team Lead / Customer Service

Velcro Canada
08.2020 - 09.2024
  • Supervised daily operations within a high-volume warehouse environment, ensuring timely and accurate order fulfillment while maintaining excellent customer service standards
  • Led and motivated a team of warehouse associates, providing training, support, and guidance to improve team performance and customer satisfaction
  • Managed customer inquiries and escalations, providing solutions to ensure a positive customer experience
  • Coordinated logistics operations, including inventory management, shipping, and receiving, ensuring compliance with health and safety regulations
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

Financial Administrative Assistant

Quick Track Corporation
02.2016 - 07.2020
  • Delivered high-quality customer service by responding promptly to client inquiries, resolving billing discrepancies, and providing accurate financial information
  • Maintained and reconciled financial records including ledgers, expense reports, and invoices, ensuring compliance with company policies and accuracy in financial reporting
  • Assisted with payroll processing, handling employee timesheets and salary payments efficiently and ensuring accuracy in all transactions
  • Generated financial reports for management, providing insights to support decision-making processes
  • Acted as a liaison between departments and clients, ensuring smooth communication and issue resolution.

Accounts Payable Clerk

Quick Track Corporation
02.2014 - 03.2016
  • Processed and verified vendor invoices, ensuring compliance with payment terms and company guidelines
  • Managed relationships with vendors by addressing payment inquiries and resolving any account discrepancies, fostering long-term professional partnerships
  • Reconciled accounts payable records with bank statements and prepared reports for management review, contributing to accurate financial reporting
  • Assisted with monthly and year-end financial closing, ensuring timely and accurate processing of transactions

Education

Immigration Assistant Program -

CDI College
Brampton, ON
10.2025

Certification on Accounting for Small Business -

St. Gabriel Learning Centre
Mississauga, ON
10.2010

Advanced Computer Training -

Dufferin-Peel Learning Centre
Mississauga, ON
03.2009

Master - Business Administration

Florida Metropolitan University
11.2005

Bachelor - Business Studies

Everest College
07.2003

Skills

  • Microsoft Office Suite (Word, Excel Powerpoint, Outlook)
  • QuickBooks
  • SAP
  • Simply Accounting
  • Data Entry
  • Database Management
  • Internet Applications
  • Customer Focus
  • Performance Improvement

Timeline

Team Lead / Customer Service

Velcro Canada
08.2020 - 09.2024

Financial Administrative Assistant

Quick Track Corporation
02.2016 - 07.2020

Accounts Payable Clerk

Quick Track Corporation
02.2014 - 03.2016

Immigration Assistant Program -

CDI College

Certification on Accounting for Small Business -

St. Gabriel Learning Centre

Advanced Computer Training -

Dufferin-Peel Learning Centre

Master - Business Administration

Florida Metropolitan University

Bachelor - Business Studies

Everest College

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Dipesh Pradhan