Dipesh Chand
San Ramon
Summary
Results-driven professional with extensive experience in customer service management. Expertise in training staff and analyzing customer feedback to drive service improvements. Aiming to leverage strong conflict resolution and communication skills to foster a high-performing team.
Overview
2
2
years of professional experience
2028
2028
years of post-secondary education
Work History
Customer Service Manager
The Gurkha Kitchen
San Ramon
02.2025 - Current
- Trained new staff on customer service protocols and system navigation.
- Developed and maintained customer service training manuals for team reference.
- Managed daily customer inquiries through phone and email support.
- Analyzed customer feedback to identify trends and improve service quality.
- Implemented new software tools for tracking customer interactions and issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Front Office Manager
Motel 6 Hotel
Oklahoma City
01.2024 - 02.2025
- Managed front desk operations and ensured efficient guest check-in processes.
- Trained and supervised front desk staff to enhance customer service skills.
- Coordinated room assignments and maintained accurate reservation records.
Front Desk Supervisor
Cambridge Inn hotel
Oklahoma City
02.2024 - 10.2024
- Supervised front desk operations ensuring smooth guest check-in and check-out processes.
- Trained front desk staff on customer service protocols and hotel procedures.
- Managed room assignments and reservations using hotel management software.
- Developed staff schedules to optimize front desk coverage during peak times.
- Assisted in maintaining inventory of front desk supplies and equipment stability.
- Monitored the front desk staff to ensure proper customer service was provided.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Processed payments, cashiering duties and credit card transactions accurately.
Education
Diablo Valley College
Pleasant Hill, CAHigh School Diploma - Computer Science And Mathematics
Little Buddha Academy ,Nepal
06.2020 - 07.2022
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
Languages
English
Professional
Hindi
Professional
Nepali
Full Professional
Accomplishments
- I was honored with the certification of most influential student during my high schooling.
- I was honored with the certification of appreciation for my work in Sweet Nepal to combat girl trafficking and violence in the society.
- I was honored with the award of Province no. 7 topper in Final Board exam 2022 in Nepal.
Timeline
Customer Service Manager
The Gurkha Kitchen
02.2025 - Current
Front Desk Supervisor
Cambridge Inn hotel
02.2024 - 10.2024
Front Office Manager
Motel 6 Hotel
01.2024 - 02.2025
High School Diploma - Computer Science And Mathematics
Little Buddha Academy ,Nepal
06.2020 - 07.2022
Diablo Valley College