Summary
Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

DIPEN MODI

Toronto,Canada

Summary

Operations expert with over 5 years in process improvements and personnel management. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers strategic sustainable outcomes. Skilled in data analysis and process optimization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Analyst

Valuers Online
01.2024 - Current
  • Assisted government-registered valuers in preparing property, jewelry, and machinery valuation reports utilized for taxation, insurance, banking, and legal compliance. Ensured adherence to regulatory standards and maintained audit-ready documentation.
  • Standardized valuation report templates and introduced process documentation, resulting in a 20% reduction in turnaround time for client valuations. Streamlined workflows to enhance efficiency and accuracy.
  • Managed remote workflows between valuers and clients, ensuring accurate data collection, document verification, and case tracking across 100+ valuation files. Coordinated remote data collection and verification, reducing document errors by 15%.

Operations Manager II

Amazon
Ontario, Canada
11.2021 - 11.2023
  • Applied economic and operational analysis to manage labour, throughput, and cost drivers for 150+ associates per shift, consistently achieving ≥114% to plan.
  • Designed and implemented a performance-based incentive model, resulting in a 42% productivity increase and 18% attendance improvement.
  • Developed Excel-based staffing and utilization model that improved department throughput by 46% and on-time order completion to >95%.
  • Led process improvement projects (kaizen) increasing packaging performance by 22% and downstream productivity by 8%. Also, reduced safety incidents by 51% QoQ through ergonomics compliance auditing and retraining strategy.

Site Manager, Emergency Response

Canadian Red Cross
Ontario, Canada
11.2020 - 10.2021
  • Managed a multi-agency COVID-19 border testing site processing 250,000+ travellers with 99.9% sample accuracy, ensuring public health compliance under strict timelines.
  • Applied quantitative analysis to resource allocation, reducing wait times by 50% and increasing daily capacity by 30%.
  • Authored and implemented the National Site Manager Playbook (EN/FR), standardizing 50+ SOPs across 16 sites, improving efficiency and regulatory compliance.
  • Negotiated operational adjustments with federal agencies, such as, PHAC and CBSA, aligning capacity planning with policy requirements.
  • Achieved zero staff infections and reduced PPE wastage by 15% through strict adherence to infection prevention protocols.

Education

Master of Arts - Economics

Memorial University of Newfoundland
St. John's, NL
10.2020

Bachelor of Science - Economics

University of Calcutta
Kolkata, WB
01.2018

Skills

  • Microsoft Office Suite
  • Data Analysis and Visualization
  • Project Management and Coordination
  • Quality Control
  • Operations Excellence
  • Regulatory Compliance
  • Risk Assessment and Mitigation
  • Incident Investigations
  • Continuous Improvement
  • Workflow optimization

Projects

Performance-Based Reward Mechanism, Employee motivation was inconsistent, impacting productivity. To address this, I developed a structured reward system to recognize high performers and boost morale. I designed and implemented a data-driven incentive program based on key performance metrics. As a result, Employee engagement increased, attrition reduced, and overall productivity improved by 15%. Built Centralized Internal Wiki, Managers struggled with inefficiencies due to scattered process documentation. To resolve this, I created a centralized knowledge hub, that helped increase process adherence, reduce onboarding time for new hires, and improved cross-team collaboration.

Certification

  • Dale Carnegie Leadership Bootcamp
  • Mutual Fund Distributor License

Timeline

Operations Analyst

Valuers Online
01.2024 - Current

Operations Manager II

Amazon
11.2021 - 11.2023

Site Manager, Emergency Response

Canadian Red Cross
11.2020 - 10.2021

Master of Arts - Economics

Memorial University of Newfoundland

Bachelor of Science - Economics

University of Calcutta

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