DIPEN MODI
Toronto,Canada
Summary
Operations expert with over 5 years in process improvements and personnel management. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers strategic sustainable outcomes. Skilled in data analysis and process optimization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Analyst
Valuers Online
01.2024 - Current
- Assisted government-registered valuers in preparing property, jewelry, and machinery valuation reports utilized for taxation, insurance, banking, and legal compliance. Ensured adherence to regulatory standards and maintained audit-ready documentation.
- Standardized valuation report templates and introduced process documentation, resulting in a 20% reduction in turnaround time for client valuations. Streamlined workflows to enhance efficiency and accuracy.
- Managed remote workflows between valuers and clients, ensuring accurate data collection, document verification, and case tracking across 100+ valuation files. Coordinated remote data collection and verification, reducing document errors by 15%.
Operations Manager II
Amazon
Ontario, Canada
11.2021 - 11.2023
- Applied economic and operational analysis to manage labour, throughput, and cost drivers for 150+ associates per shift, consistently achieving ≥114% to plan.
- Designed and implemented a performance-based incentive model, resulting in a 42% productivity increase and 18% attendance improvement.
- Developed Excel-based staffing and utilization model that improved department throughput by 46% and on-time order completion to >95%.
- Led process improvement projects (kaizen) increasing packaging performance by 22% and downstream productivity by 8%. Also, reduced safety incidents by 51% QoQ through ergonomics compliance auditing and retraining strategy.
Site Manager, Emergency Response
Canadian Red Cross
Ontario, Canada
11.2020 - 10.2021
- Managed a multi-agency COVID-19 border testing site processing 250,000+ travellers with 99.9% sample accuracy, ensuring public health compliance under strict timelines.
- Applied quantitative analysis to resource allocation, reducing wait times by 50% and increasing daily capacity by 30%.
- Authored and implemented the National Site Manager Playbook (EN/FR), standardizing 50+ SOPs across 16 sites, improving efficiency and regulatory compliance.
- Negotiated operational adjustments with federal agencies, such as, PHAC and CBSA, aligning capacity planning with policy requirements.
- Achieved zero staff infections and reduced PPE wastage by 15% through strict adherence to infection prevention protocols.
Education
Master of Arts - Economics
Memorial University of Newfoundland
St. John's, NL10.2020
Bachelor of Science - Economics
University of Calcutta
Kolkata, WB01.2018
Skills
- Microsoft Office Suite
- Data Analysis and Visualization
- Project Management and Coordination
- Quality Control
- Operations Excellence
- Regulatory Compliance
- Risk Assessment and Mitigation
- Incident Investigations
- Continuous Improvement
- Workflow optimization
Projects
Performance-Based Reward Mechanism, Employee motivation was inconsistent, impacting productivity. To address this, I developed a structured reward system to recognize high performers and boost morale. I designed and implemented a data-driven incentive program based on key performance metrics. As a result, Employee engagement increased, attrition reduced, and overall productivity improved by 15%. Built Centralized Internal Wiki, Managers struggled with inefficiencies due to scattered process documentation. To resolve this, I created a centralized knowledge hub, that helped increase process adherence, reduce onboarding time for new hires, and improved cross-team collaboration.
Certification
- Dale Carnegie Leadership Bootcamp
- Mutual Fund Distributor License
Timeline
Operations Analyst
Valuers Online
01.2024 - Current
Operations Manager II
Amazon
11.2021 - 11.2023
Site Manager, Emergency Response
Canadian Red Cross
11.2020 - 10.2021
Master of Arts - Economics
Memorial University of Newfoundland
Bachelor of Science - Economics
University of Calcutta
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