Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Timeline
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DIPAYAN CHOWDHURY

Wolfville,NS

Summary

Performance-oriented and energetic Assistant Retail Manager with motivational leadership style and operations expertise needed to positively impact retail profits. History of improvising solutions to complex problems and innovating strategies to meet changing market demands. Seek every opportunity to enhance revenue and control costs. Perceptive hotel management professional offering strong background in administrative, financial and operations oversight. Passionate about guest relations and team success, with demonstrated success in boosting employee performance and bottom-line profitability. Big-picture thinker with calm, Level-headed approach. Results-driven Sales and Catering manager offering advanced abilities in promoting and managing hotel operations. Skilled in employee training, scheduling and supervision. Coordinates work of diverse departments with professionalism and good prioritization skills.

Overview

6
6
years of professional experience

Work History

CASHIER

Burger King
Wolfville, NS
08.2022 - 05.2023
  • Followed safety protocol for sanitation workers and machinery operation to minimize injury risk
  • Cleaned and sanitized equipment, floors and machinery in production rooms
  • Identified broken and worn components, escalating to management to resolve concerns
  • Made sure the machines had no debris to ensure no contaminations as it could lead to allergies etc
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Issued receipts, refunds, credits or change due to customers.

DISPATCHER

Coop taxi
03.2022 - 08.2022
  • Directed dispatching, routing and tracking of 650 fleet vehicles
  • Maintained updated and detailed records of calls in physical and electronic database
  • Closely monitored dispatch board to triage and prioritize over daily calls
  • Directed investigations to verify and resolve customer or shipper complaints
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

CASHIER

Burger King
New Minas, Nova Scotia
10.2021 - 05.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Answered questions about store policies and addressed customer concerns
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes.

Assistant Retail Manager

Lulu Hypermarket
Muscat, Oman
12.2017 - 09.2021
  • Achieved or exceeded targets consistently, including sales, conversion and sell-through ratings
  • Assisted with promotions, including building displays, organizing merchandise and directing signage changes
  • Built successful retail team by recruiting, hiring and mentoring well-qualified personnel for key positions
  • Directed smooth replenishments, coordinating truck processing, storage and restocking procedures
  • Maintained impeccable store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation.
  • Processed payroll information on a weekly basis.
  • Identified potential risks or theft issues within the store environment.
  • Monitored sales performance and identified areas needing improvement.
  • Resolved conflicts between customers, employees, or vendors in a professional manner.

Catering and Sales Manager

Best Western Heritage
Cox's Bazar, Chittagong
04.2017 - 10.2017
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Conducted monthly inventories of raw materials and components on work floor
  • Recorded inventory sales into organization's weekly income report
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Education

Bachelor of Science - Computer Science - Computer Science

Acadia University
05-2024

High School Diploma -

Muscat International School
12.2020

Skills

  • Cash Handling Expertise
  • Computer and Microsoft Office Skills
  • Database Maintenance
  • Customer Assistance
  • Drawer balancing
  • Cash Management
  • Conflict Resolution
  • Loss prevention strategies
  • Performance evaluation
  • Problem-solving abilities
  • Delegation and Supervision
  • Multitasking proficiency
  • Guest services management
  • Housekeeping oversight
  • Payment Collection
  • Staff Management
  • Staff recruitment

Languages

  • English, Proficient (C2)
  • Hindi, Upper Intermediate (B2)
  • Bengali, Advanced (C1)

Affiliations

  • A highly dedicated and disciplined individual with a passion for physical fitness and weightlifting.
  • A passionate and experienced kayaker with a deep love for exploring waterways and embracing the challenges of the great outdoors. With years of kayaking experience, I have developed exceptional endurance, coordination, and a strong sense of adventure.

Languages

Bengali
Native/ Bilingual
English
Full Professional
Hindi
Professional

Timeline

CASHIER

Burger King
08.2022 - 05.2023

DISPATCHER

Coop taxi
03.2022 - 08.2022

CASHIER

Burger King
10.2021 - 05.2023

Assistant Retail Manager

Lulu Hypermarket
12.2017 - 09.2021

Catering and Sales Manager

Best Western Heritage
04.2017 - 10.2017

Bachelor of Science - Computer Science - Computer Science

Acadia University

High School Diploma -

Muscat International School

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