Dipanwita Sarkar
4, Fred Bland Crescent, Scarborough,Canada
Summary
Result driven and Detail oriented Operations Manager with over 4+ years of experience in store management in a fast-paced environment. Responsible for overall store operational execution, team development, controlling profit plan achievement, guest count growth and sales building activities for $4 million dollar restaurant
Overview
7
7
years of professional experience
Work History
Operations Manager
Chick-fil-A
Toronto, ON
04.2022 - Current
- Overseeing 25+ employees, ensuring consistency across policies, procedures and operating standards
- Train, develop and coach team members and supervisors in all areas and systems, and help them grow within the organization
- Conduct performance evaluation, provide feedback and one on one coaching to all the employees
- Established new training plans to improve employee performance and overall customer satisfaction
- Served as a Field Trainer in Grand opening location, and ensure the team is abiding by the training module and protocols to deliver excellent service and customer satisfaction
- Implemented system and processes to increase the Customer Experience Monitor score and identify areas to improve, thus helped in the growth of overall financial performance
- Responsible for managing DoorDash finances and helped increasing the online sales to become the highest earning restaurant among all the Franchises in Toronto
- Identifying and solving problems related to IT system and machinery issues by working closely with the Chick-fil-A IT team and different vendors
- Assist the operators with different marketing strategies to promote the Mobile App
- Assist in onboarding of new employees by conducting orientation
- Responsible for overseeing daily operations like scheduling, cash management, managing inventory levels
Store Manager
Tim Hortons
Toronto, ON
07.2018 - 01.2020
- Improved sales by 7.3% in the first 8 months identifying, analysing and recommending new business development opportunities, and strategic growth opportunities
- Achieved a target of 700+ Mobile app transactions in one day by creative marketing strategy to become No.1 "Mobile App Restaurant" in Ontario
- Served as a mentor to a team of 16+ employees
- Developed 1 manager and 3 supervisors to build an efficient team through coaching and training
- Consistently accomplished quarterly targets of 90%+ in Audit results in Food safety, Coffee Standard and Always Fresh Standard in compliance with quality assurance standards
- Managed to increase productivity by 10% of the district operating margin through more efficient scheduling, customer satisfaction, and suggesting for improvements when problems and/or opportunities arise thereby resolving business issues
- Assisted General Manager in building relationship throughout the company, by connecting with External Restaurants, Training Department & Human Resources Successfully increased employee retention by one on one training, rewarding accomplishments and providing constructive feedback
Supervisor
Tim Hortons
Toronto, ON
12.2017 - 06.2018
- Supervised Manager to build detailed financial & sales reports, and review work for quality, accuracy and relevance
- Comply with and enforcing company's operating standards and code of ethics, and maintaining healthy and safe work environment
- Ensured business growth by building long term customer relationship
- Delegate inventory functions and operations reviews
Team Member
Tim Hortons
Toronto, ON
09.2016 - 11.2017
- Assisted customers daily, greeting them, answering customers questions, and providing information on procedures or policies
- Resolve customer complaints regarding sales and service
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties
Education
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON12.2015
Post Graduate Diploma - Biotechnology Technician
Centennial College of Applied Arts And Technology
Scarborough, ON08.2014
Bachelor of Science - Microbiology, Genetics And Chemistry
Banaglore University
India05.2013
Skills
- Team Leadership
- Retail Operations Management
- Schedule Management
- P&L Management
- Customer & Vendor Relationship
- Inventory & Budget Management
- Employee Relations
- Training & Performance Evaluations
- Conflict Resolution
- Customer Relationship Management (CRM)
- Excellent Written and Communication skills
- Cost reduction strategies
- Work flow planning
- Staff Management
- Sales background
- Lean manufacturing and quality systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Operations Manager
Chick-fil-A
04.2022 - Current
Store Manager
Tim Hortons
07.2018 - 01.2020
Supervisor
Tim Hortons
12.2017 - 06.2018
Team Member
Tim Hortons
09.2016 - 11.2017
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Post Graduate Diploma - Biotechnology Technician
Centennial College of Applied Arts And Technology
Bachelor of Science - Microbiology, Genetics And Chemistry
Banaglore University
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