DIPANSHU
Mississauga,Canada
Summary
Experienced and adaptable professional with over six years of cross-industry expertise spanning the construction, hospitality, security, administration, and automotive sectors. Proven track record as an Excavator Operator, proven track record in hotel management, dedicated to delivering exceptional guest satisfaction, streamlining operations, and driving profitability through meticulous attention to detail and adherence to business regulations, and leading high-performing teams. Highly skilled in security supervision, conflict resolution, emergency response, and risk mitigation in high-pressure environments. Known for strong leadership, operational efficiency, and problem-solving abilities across diverse roles. Committed to leveraging a versatile skill set to support organizational growth, ensure safety compliance, and deliver exceptional results under tight deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Paladin Security Group
Vaughan, Canada
11.2022 - Current
- Conduct frequent patrols of specified areas such as lounges, check-in areas, and curbside
- Monitor baggage shutter status and report unattended check-in areas with running belts
- Assist with crowd control, identification of MHA/homeless individuals, and safety/security violations
- Act as an ambassador, providing customer service to passengers and the public
- Prepare and submit daily shift reports, incident/occurrence reports, and detailed incident reports
- Participate in drills, emergency exercises, and client/company operations meetings
- Maintain and inspect assigned equipment, ensuring conformance to policies and performance expectations
- Assist with on-the-job training and site familiarization for new recruits
- Perform other duties as directed by the Security Program Manager
Security Specialist
TTC Subway
Toronto, Canada
06.2024 - 04.2025
- Conduct dedicated surveillance within public and high-risk areas
- Maintain constant vigilance using behavior observation and situational awareness to detect suspicious or illegal activities
- Identify potential threats and escalate to appropriate authorities for investigation
- Deter and detect adversaries and suspicious individuals near high-risk areas
- Engage suspicious individuals in conversation to assess and resolve situations
- Immediately report suspicious activities to the Security Operations Center (SOC)
- Perform active crowd scanning, engagement, casual/targeted conversation, and decision-making to ensure security
- Conduct foot patrols in public areas to enhance safety, security, and visibility
- Use unpredictable methods to check for irregularities, unsafe conditions, and security violations
- Respond to breaches of security, suspicious persons/activities, and other safety deficiencies
- Document and report all security incidents, system failures, and unsafe conditions
- Provide immediate and specialized response to security, emergency, or crisis incidents
- Implement additional security measures as required by the client or manager
- Assist during life safety system alarms, power failures, and access control failures
- Receive and act on real-time BOLOs, Amber Alerts, and missing persons reports.
- Respond to unattended items, locate owners, and establish safe perimeters
- Conduct pre-arrival sweeps for VIP movements and provide visual security presence
- Monitor baggage handling systems and ensure proper procedures during server shutdowns
- Search for and intercept individuals involved in customs breaches
- Identified suspicious activity to determine appropriate response.
Lot Attendant Manager
East Court Ford
Toronto
02.2024 - 12.2024
- Established strong relationships with car dealerships in order to source additional cars for resale at competitive prices.
- Coordinated with sales staff to ensure smooth delivery of vehicles to customers on time.
- Organized promotional events such as open houses or special discounts for customers visiting the lot.
- Directed distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.
- Developed strategies to maximize profitability through efficient management of inventory levels in the lot.
- Reviewed inspection reports submitted by technicians prior to releasing a vehicle into the market.
- Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot.
- Responded promptly to customer complaints or issues related to vehicles purchased from the lot.
Lot Attendant Manager
Supereconomy Auto Sales
Scarborough, Canada
01.2023 - 08.2023
- Organized stock on lot to optimally present inventory to customers and ease flow of vehicle and foot traffic
- Inspected inbound inventory upon arrival, verifying condition and configuration of all new stock
- Managed refueling of all fleet vehicles, signing off on gas purchases and maintaining documentation of fuel consumption metrics
- Aided web-based sales team by facilitating video and photo shoots for online promotions and sales
- Maintained condition of lot property and inventory, overseeing cleaning and manicuring of all aesthetic installations and landscaping features
- Kept vehicle lots neat and orderly by moving cars as directed according to dealership display standards
- Cleared lot following inclement weather events such as snow and wind-borne debris to promote customer and worker safety
- Participated in delivering purchased inventory, loading stock onto carrier and managing transportation vehicles
- Directed work of multiple teams and assisted with meeting specific team project goals
- Implemented incentive programs and process improvements to bolster underperforming areas
- Tracked labor, sales, and inventory and managed operations to maximize returns
- Contributed to marketing campaigns and promotional updates on social media platforms
- Achieved department targets with strategic resource allocation and schedule management
- Maintained data accuracy and accessibility with strong document control and file naming practices
- Established strong relationships with car dealerships in order to source additional cars for resale at competitive prices.
Cashier
Tim Hortons
Toronto, Canada
03.2022 - 01.2023
- Achieved high customer satisfaction through personalized service efforts.
- Processed payments via checks, debit and credit cards, and gift certificates according to policy.
- Handled cash register transactions on POS and provided accurate change.
- Assisted customers in locating hard-to-find items to enhance shopping experience.
- Followed cash handling policies and procedures to ensure financial accuracy.
- Trained new baristas in coffee-making techniques and customer service standards.
- Coordinated deliveries for timely product arrivals at store locations.
- Adapted measurements to meet quantity of bakery items being prepared.
- Finished baked goods with glazes, icings and other toppings.
Demolition Laborer
Jk Construction
Toronto
05.2022 - 09.2022
- Demonstrated best safety practices working at heights and lifting various objects.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Interpreted plan documents to correctly complete work.
- Gained independent working skills and guided and mentored less experienced team members.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Performed demanding physical work over extended periods and modeled positive attitude.
Excavator Operator And Supervisor
Garg And Garg.co
North York, Canada
03.2020 - 08.2022
- Operated excavator to dig trenches, footings and foundations for new construction projects.
- Placed blocks and outriggers to prevent capsizing of machines while lifting heavy loads.
- Operated heavy equipment in compliance with company's operating safety policies and procedures.
- Regulated speed and direction of loader or dozer.
- Ditched and backfilled steep terrain and side slopes, utilizing vacuum lifters, shaker buckets, and hammers.
- Communicated with project supervisors regarding progress of work completed on each job site.
- Observed potential hazards and obstructions to maximize safe working conditions.
- Transported materials from one job site to another using a lowboy trailer or dump truck.
- Performed daily maintenance checks of excavator such as fluid levels, hoses, belts and filters.
Assistant Hotel Manager
Idyllic Resorts
Manali, India
01.2019 - 03.2020
- Collaborated with internal and external partners on diverse operational needs and special projects
- Followed up and guided processes on operational goals, milestones, and strategic planning
- Reviewed employee performance and conducted personnel actions, including disciplinary actions, and terminations
- Managed staff scheduling and reviewed and approved hotel payroll
- Assigned duties to front office staff and observed performance to ensure adherence to hotel policies
- Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes
- Assisted with sales and marketing efforts
- Received and resolved guest complaints and employee concerns
- Scheduled staff based on business demands and ensured coverage for all shifts
- Supported leadership by maintaining high service standards and promoting facility services
- Identified strategies to increase revenue, profitability and guest satisfaction
- Hired, motivated and assessed performance of staff to keep operations efficient and on-track
- Scheduled employees to maintain adequate coverage for expected business needs and customer demand levels
- Coordinated and planned hotel, leisure, air, tour and cruise travel arrangements
- Created tour and travel packages to cultivate inclusive client experiences
- Gave advice about local weather conditions, customs and attractions in vacation destination
- Coordinated air travel and ground transportation, assisting clients with redeeming rewards, loyalty miles and discounts
- Input and confirmed reservations for guests.
Education
BBA - Business Administration
Yorklle University
12.2023
High School Diploma -
Delhi Public School
04.2019
Skills
- Excavator Operation and Load Management
- Blueprint Interpretation and Site Safety Compliance
- Vehicle operation and maintenance
- Safety Inspections and Risk Assessment
- Hotel Marketing and Guest Services Management
- Reservations Management and Food and Beverage Operations
- Staff training, leadership, and team coordination
- Budgeting, forecasting, and inventory control
- CCTV monitoring and access control management
- Emergency Response and Incident Reporting
- Security screenings and patrol operations
- Customer service and conflict resolution
- Time Management and Schedule Optimization
- Communication and active listening
- Problem Solving and Decision Making
- Staff and Resource Allocation
- Cash handling and payment processing
- Organizational Skills and Document Management
Certification
- Use of Force
- First Aid and CPR
- Excavator Operator
- Forklift Operator
- Security License
References
References available upon request
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Security Specialist
TTC Subway
06.2024 - 04.2025
Lot Attendant Manager
East Court Ford
02.2024 - 12.2024
Lot Attendant Manager
Supereconomy Auto Sales
01.2023 - 08.2023
Security Guard
Paladin Security Group
11.2022 - Current
Demolition Laborer
Jk Construction
05.2022 - 09.2022
Cashier
Tim Hortons
03.2022 - 01.2023
Excavator Operator And Supervisor
Garg And Garg.co
03.2020 - 08.2022
Assistant Hotel Manager
Idyllic Resorts
01.2019 - 03.2020
BBA - Business Administration
Yorklle University
High School Diploma -
Delhi Public School
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