Dipali Mehta
Toronto,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Senior Property Manager
Lev Property Management Inc.
11.2023 - Current
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Planning and leading renovation projects
- Coordinated with vendors and regional controllers
- Supervised maintenance projects and property improvements
- Inspected grounds and noted any maintenance issues
- Managed vendor payments
- Maintained database of tenants including tracking of payments and service requests
- Audited tenant accounts to verify billing accuracy
- Arranged emergency evacuation drills
- Hired and managed maintenance staff
- Analyzed financial statements and prepared monthly budget reports
Senior Property Manager
OTT financial group
09.2016 - 10.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues promptly
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence
- Monitored timely receipt and reconciliation of rent collections following landlord and resident statutes
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office
Hotel General Manager
Eaton Corporation
04.2004 - 07.2016
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Hired and trained new employees, demonstrating the best methods for serving clients and guests.
- Greeted and assisted guests by gathering information about reservations or requests.
- Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Project Management -
PMP
USA01.2022
CMCP- Commercial Property Manager -
BOMA/BOMI
USA07.2020
MBA - Hospitality Management
University of Texas
Dallas01.2009
BBA -
University Of Mumbai
India06-1999
Skills
- Property Inspections
- Rent collection
- Microsoft Office
- Building Maintenance
- Asset Management
- Facilities Management
- Customer service-focused
- Tenant relations
- Tenant and eviction laws
- Property tours and inspections
- Financial budgeting and reporting
- Dispute Handling
Languages
English
Hindi
Timeline
Senior Property Manager
Lev Property Management Inc.
11.2023 - Current
Senior Property Manager
OTT financial group
09.2016 - 10.2023
Hotel General Manager
Eaton Corporation
04.2004 - 07.2016
Project Management -
PMP
CMCP- Commercial Property Manager -
BOMA/BOMI
MBA - Hospitality Management
University of Texas
BBA -
University Of Mumbai
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