Dipal Rathod
KItchener
Summary
Dynamic professional with a proven track record in customer transactions and team supervision, notably at The Home Depot Store. Excelled in roles requiring the ability to manage cash handling and enhance sales promotion, achieving significant improvements in customer satisfaction and financial accuracy. Skilled in both collaborative and independent work environments, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Head Cashier/ New Associate Coach
The Home Depot Store
04.2023 - Current
- Supervised checkout lanes to ensure efficient customer flow.
- Trained new cashiers for improved service delivery.
- Managed cash drawer accuracy by regularly auditing transactions.
- Addressed customer inquiries to enhance shopping experience.
- Coordinated shift schedules to maintain adequate staffing levels.
- Conducted daily cash reconciliations for accurate financial reporting.
- Organized team meetings to discuss performance and strategies.
- Applied Project Loan for customers for financing their projects.
Study Abroad Counsellor
Elite Overseas
01.2022 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Voluntary Office Assistant
Bank Of Baroda
03.2021 - 11.2021
- Streamlined office operations by organizing files and managing correspondence efficiently.
- Coordinated meetings and appointments for increased team productivity.
- Improved document retrieval time with a new filing system.
- Supported staff by handling routine administrative tasks.
- Managed data entry tasks to maintain accuracy of records.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Diploma - International Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2024
BBA - Commerce
SS Agarwal College
Gujarat, India08-2022
No Degree - Commerce
St. Francis of Assisi Convent High School
Gujarat, India03-2019
Skills
- Customer transactions
- Cash handling
- Team supervision
- Sales promotion
- Cash reconciliation
- Loss prevention
Accomplishments
- Earned 11 Homer awards for best leader of the team, associate of the month, successfully running the credit card contest.
- Achieved 80-90% monthly Home Depot Credit Card by completing the Credit contest with accuracy and efficiency.
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Completed Department Supervisor Course
Course Objectives Topics Covered
- Develop leadership and management skills for supervising teams effectively.
- Learn strategies for improving departmental productivity and performance.
- Gain knowledge of workplace policies, employee engagement, and conflict resolution.
- Build expertise in budgeting, inventory management, and operational planning.
Timeline
Head Cashier/ New Associate Coach
The Home Depot Store
04.2023 - Current
Study Abroad Counsellor
Elite Overseas
01.2022 - 09.2022
Voluntary Office Assistant
Bank Of Baroda
03.2021 - 11.2021
Diploma - International Business
Conestoga College Institute of Technology And Advanced Learning
BBA - Commerce
SS Agarwal College
No Degree - Commerce
St. Francis of Assisi Convent High School
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