Dipak Dasadiya
Brampton,ON
Summary
Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
11
11
years of professional experience
Work History
Product Tester (Quality Assurance)
Best Buy Canada Ltd
Brampton, ON
06.2023 - Current
- Provided quality support to ensure that products met quality standards and customer requirements.
- Assists, advocates and understand in maintaining the performance and compliance to applicable certification standards.
- Communication between other departments, staff and customers for quality performance, requirements, product acceptance, and related documentation.
- Assisted with correcting systemic problems in order to eliminate errors.
- Performed visual inspections of repaired laptop and tablet.
- Identified quality problems and recommended solutions.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Tested and evaluated performance metrics such as range, throughput, interference rejection and more for [Type] communications networks.
- Coordinated strategic planning with diverse short- and long-range RF networks.
- Created digital circuit designs for use in Wi-Fi chipsets and other RF-based communications devices.
- Evaluated client telecommunications needs and recommended targeted solutions.
Service Manager
Apple Authorized Service Provider
Ahmedabad, India
12.2022 - 04.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Provide training to the co-workers regarding customer service and other upcoming policies.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Delivering customer service in a high volume, fast-paced, rapidly changing environment.
- Record and establish the details of the facts that documentation when quality problem arises and take action immediately on that.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Diagnose iPhone and MAC according to customer quary and do repair also.
- Resolved customer inquiries and complaints requiring management-level escalation.
Service Manager and Technician
Ruida Technologies Pvt. Ltd
Ahmedabad, Gujarat, India
09.2017 - 11.2022
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Attend inclusive customer and resolve the issue of client.
- Check on digital platform for any quary of client and resolve it.
- keep record of financial transaction and provide it to higher management every month.
- Managing departmental work performance to meet corporate expectations and the budgeted goals and plans of VIVO India.
- Maintains department logs, and documentation to support QMS procedures.
- Delivering a comprehensive service to enquiring customers.
- Installed new components or replaced defective parts to restore functionality and update inventory.
Service Engineer and Inventory Handler
Xiomi India Pvt. Ltd
Ahmedabad, Gujarat, India
07.2012 - 08.2017
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Reviewed and analyzed system data to identify escalations and problems.
- Kept department records and updated documentation with latest counts.
- Completed full department audits in adherence with company audit schedule.
- Participated in physical inventory counts to keep information accurate and current.
- Handled ad resolved escalated situations related to inbound and outbound deliveries.
- Prepared inventory for shipment by attaching tags and labels.
- Implemented bar coding system to identify location and quantities of requested items.
Education
Bachelor of Engineering Technology - Electronics And Communication
A. D. Patel Institute of Technology
Gujarat, India06.2012
Skills
- Work Planning and Prioritization
- Quality Assurance Management
- Verbal and Written Communication
- Customer Service
- Inventory Management
- Problem solving immediately
- Team Leadership
- Administration and Reporting
- Records Management
- ERP/MRP System
- Shipment Tracking
- Microsoft Office Suite
- Inventory Monitoring and Management
Timeline
Product Tester (Quality Assurance)
Best Buy Canada Ltd
06.2023 - Current
Service Manager
Apple Authorized Service Provider
12.2022 - 04.2023
Service Manager and Technician
Ruida Technologies Pvt. Ltd
09.2017 - 11.2022
Service Engineer and Inventory Handler
Xiomi India Pvt. Ltd
07.2012 - 08.2017
Bachelor of Engineering Technology - Electronics And Communication
A. D. Patel Institute of Technology
Similar Profiles
Usha GanesanUsha Ganesan
ECommerce Operation Specialist II at Best Buy Canada LtdECommerce Operation Specialist II at Best Buy Canada Ltd
Kunyao LinKunyao Lin
Computing Solutions Advisor at Best Buy Canada LtdComputing Solutions Advisor at Best Buy Canada Ltd
Aquib Abtahi TurjoAquib Abtahi Turjo
Omni Channel Specialist (Seasonal) at Best Buy CanadaOmni Channel Specialist (Seasonal) at Best Buy Canada