Avnish Dip
Ottawa,Canada
Summary
Dynamic Technical Support Agent at the University of Ottawa, adept at resolving complex issues across diverse platforms. Bilingual in English and French, I excel in customer service and problem-solving, enhancing system performance and user satisfaction. Proficient in data analysis and technical documentation, I consistently deliver efficient solutions in high-pressure environments. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Agent - PDI
University of Ottawa
Ottawa, ON
05.2023 - Current
- Diagnosed and resolved technical issues across Windows, Linux, and Mac OS platforms, minimizing downtime.
- Applied problem-solving skills to identify faults and implement effective repairs, enhancing system performance.
- Engaged with customers in English and French to understand issues and guide troubleshooting steps promptly.
- Delivered clear instructions via phone and remote tools to ensure customer comprehension of solutions.
- Created detailed technical documentation for troubleshooting processes and followed up to confirm resolution satisfaction.
- Leveraged advanced tools such as Excel, Outlook, Survey Monkey, MS Teams, Zoom, and Brightspace to support operations.
- Organized creation of Zoom and Survey Monkey links for timely resource delivery to professors and clients.
- Troubleshot software difficulties for students and professors using Zoom, Brightspace, Survey Monkey, and MS Teams.
- Stayed abreast of latest software developments to enhance job knowledge.
- Served as first point of contact for incoming technical service calls and emails.
SCHOLARSHIPS AND BURSARIES ADVISOR - RTE
University Of Ottawa Financial Aid and Awards Office
Ottawa, Canada
06.2022 - 02.2023
- Achieved high efficiency through rapid skill acquisition applied to daily tasks.
- Executed day-to-day responsibilities with precision and effectiveness.
- Fostered respectful, friendly environment while providing assistance as needed.
- Balanced full-time studies alongside a 20-hour workweek.
- Collaborated with 15 team members to manage client calls and meetings.
- Developed time management skills to boost overall productivity.
- Coordinated meeting appointments utilizing Q-Less Virtual Line system.
- Utilized Talisma software to respond promptly to student emails.
MARKETING INTERN
Edendale Group
Mauritius
01.2020 - 11.2020
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals
- Helped with planning and hosting of marketing events
- Collaborated with team members to help expand marketing channels
- Contributed to mock-ups, email campaigns and social media content
- Lead a group of 25 employees to market the launch of Anchor Life Powdered Milk
LOGISTICS ASSISTANT
Manojsing Freight Services
Mauritius
07.2018 - 12.2019
- Verified transactions and shipping dates by reviewing order data.
- Maintained data accuracy through oversight of daily inventory counts.
- Generated and distributed billing paperwork while ensuring proper filing.
- Collaborated with administrators to resolve invoicing and shipping issues.
- Streamlined meeting schedules for higher management, ensuring efficiency and organization.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Maintained compliance with import and export laws to maximize delivery efficiency.
Education
Bachelor of Science - Computer Science
University of Ottawa
Ottawa, ON12-2025
High School Diploma -
Sir Abdool Raman Osman SC
MauritiusSkills
- Interpersonal skills
- Problem solving
- Customer service and support
- Relationship management
- Data analysis
- Team collaboration
- Punctuality
- Multitasking
- Quick learning
- Time management
- Organizational skills
- Responsibility and autonomy
- Flexibility
- Bilingual (English/French)
- Technical support
- Online chat support
- Data entry
- Programming languages (Python, C, Java, JavaScript, React, Go, Prolog, Scheme, SQL)
- HTML and JS frameworks (React, Angular, Vue)
- Nodejs development
- Report writing
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Hindi
Limited
Certification
- IBM - Introduction to Cloud Computing
Timeline
Technical Support Agent - PDI
University of Ottawa
05.2023 - Current
SCHOLARSHIPS AND BURSARIES ADVISOR - RTE
University Of Ottawa Financial Aid and Awards Office
06.2022 - 02.2023
MARKETING INTERN
Edendale Group
01.2020 - 11.2020
LOGISTICS ASSISTANT
Manojsing Freight Services
07.2018 - 12.2019
Bachelor of Science - Computer Science
University of Ottawa
High School Diploma -
Sir Abdool Raman Osman SC
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