DIOSANT BRUNIDOR
ON
Summary
Results-driven professional with a strong focus on customer service and team building. Expertise in staff supervision and operational efficiency. Committed to enhancing customer satisfaction and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim hortons
Markham, Ontario
09.2013 - Current
- Assisted in training new team members on service standards and operational procedures.
- Supervised team performance during peak hours to maintain service efficiency.
- Coordinated staff schedules to optimize coverage and meet business needs.
- Managed daily inventory levels to ensure stock availability for customer orders.
- Facilitated communication between management and team members to enhance collaboration.
- Implemented store promotions and ensured proper product placement for visibility.
- Conducted regular quality checks on food preparation and customer service interactions.
- Resolved customer inquiries and complaints with a focus on satisfaction and support.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
PERSONAL SUPPORT WORKER - HEALTH
CANADIAN INTERNATIONAL HEALTH INSTITUTE
Toronto, ON04-2011
Bachelor Of Arts (BA) - Economics
UNIVERSITY OF BOHOL
PHILIPPINES03-1992
Skills
- Team building
- Employee training
- Inventory management
- Operational oversight
- Customer service
- Staff scheduling
- Safety compliance
- Quality assurance
- Communication facilitation
- Issue resolution
- Verbal and written communication
- Task delegation
- Product branding
- Employee scheduling
- Problem-solving
- Staff supervision
- Customer service and satisfaction
- Business development understanding
- Sales forecasting
- Team collaboration
- Staff management
- Staff development
- Employee performance evaluation
- Strategic thinking
- Conflict resolution
Languages
English
Professional
Certification
PSW
Timeline
Assistant Manager
Tim hortons
09.2013 - Current
PERSONAL SUPPORT WORKER - HEALTH
CANADIAN INTERNATIONAL HEALTH INSTITUTE
Bachelor Of Arts (BA) - Economics
UNIVERSITY OF BOHOL